Eurosec Cp8l Case Tamp Error

[sgarrido]

Hi,

Can anyone help me? We moved into our current house last year and it has an alarm system with a Eurosec CP8L control panel. It has woked fine for a while and then it came out with an error in the LCD display. It says 'check' and it i try to reset it it just comes with this error 'CASE TAMP' which seems to indicate that something has been tampered with. I have not changed anything or touch any cables, etc. Does anyone now which CASE it refers to?? Any ideas how to reset this? We never had a maintenance contract with any company so not sure who I could call to help and I found out that the company which installed the system no longer exists.

Thanks for any suggestions.

Susana

[BUSTER]

The tamper refers to the 'end station' or control panel (where all the cables go to). It'd probably in a cupboard or up the loft, it is a white box approximately 300 x 200 x 75. It has two screws in the front.

[Monty]

never used gardiner kit but have serviced a few and on the old GT800 use to get the same fault with the tamper spring (2off) in the end station compressing over time and giving tamper slight adjustment and norm clears problem .

[sgarrido]

never used gardiner kit but have serviced a few and on the old GT800 use to get the same fault with the tamper spring (2off) in the end station compressing over time and giving tamper slight adjustment and norm clears problem .

Hi , thanks for the reply but i don't know much about alarms so not sure what the tamper spring is, I am quite technical (in computers ) ) so if you could tell me a bit more about this tamper spring (i.e. where can I find it/how i can localte ) that would be really appreciated. I have the user manual but i don't see any mention regarding a tamper spring.

Thanks in advance

Susana

[arfur mo]

Hi , thanks for the reply but i don't know much about alarms so not sure what the tamper spring is, I am quite technical (in computers ) ) so if you could tell me a bit more about this tamper spring (i.e. where can I find it/how i can localte ) that would be really appreciated. I have the user manual but i don't see any mention regarding a tamper spring.

Thanks in advance

Susana

to get to this spring you will need to remove the lid by removing the 2 x recessed screws, which night expose you to a risk of a severe shock as mains is available within this case, and /or a falling battery. so please be careful and very sure to isolate the mains BEFORE you remove the lid for your own safety.

you will see the spring near the middle of the pcb very easily, just stretch it a little and refit the lid, listen for the gentle 'click' as you close it, once done restore the power.

imo for what they cost, it will be well worth replacing the battery while your at it, it will take a 12v 7amp with care, but a 3amp version will do on small systems like this.

if you do as i recommend, the siren if (wired properly) will sound when you disconnect the battery as the mains is already off (it will be won't it?) the siren should sound on it's own battery, no worries just fit the new battery shut lid, restore mains and type you code in to stop it.

all you need do then is correct the time using the master code, but it's not essential the system will still work

regs

alan

[Guest anguscanplay]

though it might be set as engineer reset required on tamper in which case you might be looking at a new panel

[arfur mo]

though it might be set as engineer reset required on tamper in which case you might be looking at a new panel

possibility, but can't say i think it to be likely as i think it would indicate an engineer needed in the display

i've tbh never tried out this feature on this panel regarding tamper faults will need an engineer to be totally sure, if fitted by a sparky it would most likely disabled it to save go backs.

my view is on a low end (albeit a very good) panel like this, it is unlikely ever to go monitored so not a feature i would personally leave enabled. who wants to face an irate client getting stuck an emergency call charge because they lifted a detector lid to decorate behind it on a sunday morning? i prefer a quiet life.

but other's will doubt have very different views to me .

regs

alan

[Guest anguscanplay]

possibility, but can't say i think it to be likely as i think it would indicate an engineer needed in the display

i've tbh never tried out this feature on this panel regarding tamper faults will need an engineer to be totally sure, if fitted by a sparky it would most likely disabled it to save go backs.

my view is on a low end (albeit a very good) panel like this, it is unlikely ever to go monitored so not a feature i would personally leave enabled. who wants to face an irate client getting stuck an emergency call charge because they lifted a detector lid to decorate behind it on a sunday morning? i prefer a quiet life.

but other's will doubt have very different views to me .

regs

alan

ah but you dont fit to regs so it`ll never be an issue for you (nowt to do with comms )

[alterEGO]

ah but you dont fit to regs so it`ll never be an issue for you (nowt to do with comms )

i would never fit a system with out tamper on engineer reset, they could do anything and blame you.

[sgarrido]

to get to this spring you will need to remove the lid by removing the 2 x recessed screws, which night expose you to a risk of a severe shock as mains is available within this case, and /or a falling battery. so please be careful and very sure to isolate the mains BEFORE you remove the lid for your own safety.

you will see the spring near the middle of the pcb very easily, just stretch it a little and refit the lid, listen for the gentle 'click' as you close it, once done restore the power.

imo for what they cost, it will be well worth replacing the battery while your at it, it will take a 12v 7amp with care, but a 3amp version will do on small systems like this.

if you do as i recommend, the siren if (wired properly) will sound when you disconnect the battery as the mains is already off (it will be won't it?) the siren should sound on it's own battery, no worries just fit the new battery shut lid, restore mains and type you code in to stop it.

all you need do then is correct the time using the master code, but it's not essential the system will still work

regs

alan

Hi thanks for the information, I will give it a go tomorrow and i will let you know if it works.

Regards

Susana