inglishg Posted February 11, 2008 Posted February 11, 2008 What are your thoughts on this? Earlier today, I spoke with one of my customers who called me because she was very worried. She had a new lounge carpet fitted...and as happens when wires are not concealed under floors etc, the carpet fitter cut an alarm cable. She silenced the alarm (triggered the tamper of course) and told the carpet fitters that she was going to contact "her alarm man" to repair the system. The carpet fitters refused to let her, and told her "we have a guy we use at times like this. We will sort it." She was a little upset, as, being elderly and actually having to spend much time in hospital undergoing severe cancer treatment, she didn't want "just anyone" interfering with her security system. Anyway, the carpet fitters insisted, and a couple of days later, a guy turned up to fix the system. She told me he taped up the wire, and then said there's another problem with the alarm. He looked at a window contact and told her it wasn't fitted correctly, because screws were not used to mount it. She told him is was working ok before, and the wire that had been cut didn't go anywhere near the window. However, he prised the contact off the frame and told her it must be screwed to the window. He promptly screwed the contact (but not the magnet) to the window...and charged her
arfur mo Posted February 12, 2008 Posted February 12, 2008 What are your thoughts on this?Earlier today, I spoke with one of my customers who called me because she was very worried. She had a new lounge carpet fitted...and as happens when wires are not concealed under floors etc, the carpet fitter cut an alarm cable. She silenced the alarm (triggered the tamper of course) and told the carpet fitters that she was going to contact "her alarm man" to repair the system. The carpet fitters refused to let her, and told her "we have a guy we use at times like this. We will sort it." She was a little upset, as, being elderly and actually having to spend much time in hospital undergoing severe cancer treatment, she didn't want "just anyone" interfering with her security system. Anyway, the carpet fitters insisted, and a couple of days later, a guy turned up to fix the system. She told me he taped up the wire, and then said there's another problem with the alarm. He looked at a window contact and told her it wasn't fitted correctly, because screws were not used to mount it. She told him is was working ok before, and the wire that had been cut didn't go anywhere near the window. However, he prised the contact off the frame and told her it must be screwed to the window. He promptly screwed the contact (but not the magnet) to the window...and charged her If you think education is difficult, try being stupid!!!!
Guest anguscanplay Posted February 12, 2008 Posted February 12, 2008 find the //.B.W.F.// and give him a proper //.B.W.F.// over - thats way out of line I`d be onto the carpet fitter 1st thing in the morning and would get the dear old granny some money back too
inglishg Posted February 12, 2008 Author Posted February 12, 2008 Thanks guys for your support. I just wanted other opinions as I wondered whether I was being a little too emotional as the woman is in a bad way health-wise, and I considered she had been taken advantage of. Oh, the contact hadn't been nailed on...it had been stuck on using a glue gun. I remember doing it that way because she had a new window fitted, and she didn't want screw holes in it! I would normally use screws. I should have been more specific in my original post. I'll give the woman a call tomorrow and offer to take up the case on her behalf. She's in no way wealthy and I know that
ICEbear Posted February 12, 2008 Posted February 12, 2008 report him to the police, obtianing monie by deception, weather they do anything or not he will have the police on his door at least she's got you mate and it looks like to me your do'ing a very good job of looking after her (its a credit to you mate) call the cops do it
Guest anguscanplay Posted February 12, 2008 Posted February 12, 2008 send the carpet //.B.W.F.// an invoice for "checking system after been tampered with..." couple of hundred should cover it
dunt Posted February 12, 2008 Posted February 12, 2008 once in a blue moon id drill trough a water pipe (just for fun of course) so id give the customer a choice of there normal plumer or for me to arrange a plumer. when the pipe is repaired i take the cost of repairs out of the cost of the work i am doing. my fault at my cost. is this not the norm ?
Guest anguscanplay Posted February 12, 2008 Posted February 12, 2008 once in a blue moon id drill trough a water pipe (just for fun of course) so id give the customer a choice of there normal plumer or for me to arrange a plumer. when the pipe is repaired i take the cost of repairs out of the cost of the work i am doing. my fault at my cost. is this not the norm ? not if its on any sort of service argreement - that repair fails in 3 months then who`s paying ?
arfur mo Posted February 12, 2008 Posted February 12, 2008 once in a blue moon id drill trough a water pipe (just for fun of course) so id give the customer a choice of there normal plumer or for me to arrange a plumer. when the pipe is repaired i take the cost of repairs out of the cost of the work i am doing. my fault at my cost. is this not the norm ? like you, i've had the odd accident along the way. i keep a couple of various compression and push on fittings on board just in case. sometime you can't find the stop valve or it's jammed. a barrier valve can be pushed on and then then closed (you won't get it on against the pressure), invaluable to stop the water easily and quickly - mind you, if was ever gas i don't think you would not see me for dust, nasty stuff that gas regs alan If you think education is difficult, try being stupid!!!!
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