False Alarm Management

[chriswatson]

Hi we are in the process of applying for NSI systems silver approval. Our first technical inspection is due in a couple of weeks time and part of the inspection is a revew on our procedures for false alarm management, can anybody tell me what we may need to do to prepare for this ?

Also any other advice appreciated.

Thanks

Chris.

[james.wilson]

part of the things you need is a full suite of standards. One of em

http://www.bsigroup.com/en/Standards-and-P...ts/BS-84732006/

is dedicated to alarm management.

If its in a few weeks and you dont have these yet...... good luck.

James

[chriswatson]

part of the things you need is a full suite of standards. One of em

http://www.bsigroup.com/en/Standards-and-P...ts/BS-84732006/

is dedicated to alarm management.

If its in a few weeks and you dont have these yet...... good luck.

James

We do hold the full set of standards required, Was just looking for advice on what the inspector would want to see regarding false alarm management ?

[james.wilson]

oh right.

Well compliance with that then mate.

You can manage without a db assuming you do all the reports etc that 8473 requires. But a db would do it for you.

What management system you using?

[chriswatson]

oh right.

Well compliance with that then mate.

You can manage without a db assuming you do all the reports etc that 8473 requires. But a db would do it for you.

What management system you using?

We are not using a db at the moment just paper based plus outlook for contact and call bookings. We have less than 20 installs at the moment and no false history, hence the question of what to show the inspector regarding false alarm management.

Chris.

[james.wilson]

so you have never had a false alert or alarm. No sub errors etc.

But if you have no false alarms and can document that then thats all you can do. But you will need to have the procedure in place for when you do have one.

[chriswatson]

so you have never had a false alert or alarm. No sub errors etc.

But if you have no false alarms and can document that then thats all you can do. But you will need to have the procedure in place for when you do have one.

All systems are on customer reset so they may have had activations which we never get to find out about. Thanks for the advice.

Chris.