ricardo1 Posted February 6, 2009 Posted February 6, 2009 Does anyone know if there is a fault possible on a Gardtec 595 panel that would mean that normal opening and closing signals were not being sent over the Redcare line even though the system appears to set and unset itself fine?? Also in this case is there any way it could send unexplained opening and closing signals? Low GSM signals seem to send OK?
camerabloke Posted February 6, 2009 Posted February 6, 2009 faulty outputs, faulty panel, faulty redcare. need to check all 3 Eucam Security Systems 0845 4630 746 www.eucam.co.uk
james.wilson Posted February 6, 2009 Posted February 6, 2009 not connected pin 4 securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
ricardo1 Posted February 7, 2009 Author Posted February 7, 2009 not connected pin 4 Thanks for your help. I am not an alarm expert. My business suffered a break in and arson attack in November. Still having problems with insurance. It seems from the system event records that technician that did maintenance work on the panel last January (something to do with GSM and a new fob sensor) has done something so the alarm no longer sent opening and closing signals even though it appeared to us that it was setting fine when we left each night. No opening and closing signals appear on the system event record for about 9 months but a few times signals had been sent for low GSM which sorted itself out so not needing a call out. So on the night of the fire we have a break in but no signals sent that would alert a break in and police notification. What we did have though on the record is a number of opening and closing signals (starting with a closing) before the alarm was burnt in the fire and then phone/GSM failures that eventually alerted monitoring station. Insurers are looking at it because it looks strange so I am having to investigate it myself. (guilty until proven innocent it seems) Does this make any sense to you? Could you explain in simple terms what pin 4 not being connected would mean? I am trying to get the remains of the panel back from the insurance adjusters so I can take it to Risco the manufacturers (on the hope that they can power it up and see if there is any info on it).
james.wilson Posted February 7, 2009 Posted February 7, 2009 pin 4 is the open close channel normally. securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
ricardo1 Posted February 7, 2009 Author Posted February 7, 2009 pin 4 is the open close channel normally. OK that possibly explains no opening and closing signals during our perceived 'normal' operation but is there an explanation for the opening/closing signals during the break in? Could pin 4 have been swapped by mistake with PIR circuit of something? Forgive me if I am talking bobbins but I have a lot riding on getting sorted.
hpotter Posted February 7, 2009 Posted February 7, 2009 Not A PIR, but poss got confirmed signal on pin 4.
ricardo1 Posted February 7, 2009 Author Posted February 7, 2009 Not A PIR, but poss got confirmed signal on pin 4. What do you mean by 'confirmed signal'? The break in was by forcing a roller shutter door with magnetic contacts at the base.
hpotter Posted February 7, 2009 Posted February 7, 2009 A confirmed signal is where two detectors (or ccts) have activated within a time frame. Panel (& tbo not at all familiar with Gardtec) will send a signal to ARC (usually pin 7) to say the alarm is confirmed. Ie two items have activated so not a false alarm. If your 4 & 7 around wrong way (physically or in programming) well, I'm just giving a poss answer... Edit = well, think not swapped (otherwise ARC would get o/c on channel 7), but if confirmed on 4 would explain why they got an o/c signal during break-in.
ricardo1 Posted February 7, 2009 Author Posted February 7, 2009 A confirmed signal is where two detectors (or ccts) have activated within a time frame. Panel (& tbo not at all familiar with Gardtec) will send a signal to ARC (usually pin 7) to say the alarm is confirmed. Ie two items have activated so not a false alarm.If your 4 & 7 around wrong way (physically or in programming) well, I'm just giving a poss answer... That's great - any possible explanations are welcomed. Thanks for your help so far. If anyone can add to this or give other explanations it would be welcomed.
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