Gardtec 595 Redcare Problem!

[hpotter]

Please read edit, sorry not fully thinking, still a poss though

[antinode]

A confirmed signal is where two detectors (or ccts) have activated within a time frame. Panel (& tbo not at all familiar with Gardtec) will send a signal to ARC (usually pin 7) to say the alarm is confirmed. Ie two items have activated so not a false alarm.

If your 4 & 7 around wrong way (physically or in programming) well, I'm just giving a poss answer...

Edit = well, think not swapped (otherwise ARC would get o/c on channel 7), but if confirmed on 4 would explain why they got an o/c signal during break-in.

Would'nt explain the mutiple transmissions though if it was set up as confirmed. The only panel I am aware of that will send multiple confirms is the Abacus, which can be set up to restore and re-report a confirmed alarm each time a new zone goes into alarm after the first confirmed is sent.

Also, no excuse for using Pin 4 on a GSM STU surely?

I'd say the open/closes before the line fail/GSM failure is probably more to do with the STU being cooked by the fire than anything, but this is just conjecture.

ricardo1, you really need to seek assistance from your alarm company and alarm recieving centre in order to piece together what happened. If you can obtain the info from the alarm panel log that should provide some info.

[Alarm Protection]

As Ant said you have to speak to your alarm company as they will get info everyday from the monitoring centre stating what has happened to the system like open/close/int etc.

Where did the fire start?

Was it near the control panel and tbh did your fire system activate first??

I would obtain a printed log of the alarm company first.

[ricardo1]

I have a years worth of system event record from the monitoring company, that's how we worked out that it was after a technician had done some work on the alarm panel that it no longer sent open/close signals.

To make matters worse our alarm company sold up their clients to another company about the same week as the fire. Thankfully this new company are very supportive and are helping us as much as they can.

The lad that did the work on our alarm was taken on the the new company but has subsequently been 'let go' as he was not up to their standards (!!!)

There were several ignition points for the fire. One of them was near the panel but it was 6 hours between the first rogue close signal and the BT/GSM eventually being toasted which prompted the call out.

(The work this lad did on the panel back in Jan 2008 we think was something to do with GSM and replacing the fob sensor at the front door. Ant theories to connect this work to the events?)

Any possible theories from you chaps help me as I plan to go to Risco the manufacturers with the remains of the panel.

Thanks.

[Guest RJBsec]

I have a years worth of system event record from the monitoring company, that's how we worked out that it was after a technician had done some work on the alarm panel that it no longer sent open/close signals.

To make matters worse our alarm company sold up their clients to another company about the same week as the fire. Thankfully this new company are very supportive and are helping us as much as they can.

The lad that did the work on our alarm was taken on the the new company but has subsequently been 'let go' as he was not up to their standards (!!!)

There were several ignition points for the fire. One of them was near the panel but it was 6 hours between the first rogue close signal and the BT/GSM eventually being toasted which prompted the call out.

(The work this lad did on the panel back in Jan 2008 we think was something to do with GSM and replacing the fob sensor at the front door. Ant theories to connect this work to the events?)

Any possible theories from you chaps help me as I plan to go to Risco the manufacturers with the remains of the panel.

Thanks.

If you'll excuse the pun, there are a few 'hot' issues here - company change, employee issue, possible consequences.

It doesn't seem to me that a few people making 'stabs in the dark' at theories is the best way to proceed.

If you say that your new alarm company are being very supportive, your monitoring company are providing you with printouts and you may be able to recover the log from the panel with help from Risco my advice would be to see where that leads before attempting to get others to 'second guess' any problems that may have been present.