dunspro Posted April 27, 2009 Posted April 27, 2009 Hi, Has anyone else experienced problems with downloading Scantronic 85EN panels. The answering machine defeat doesn't work & the panel answers on the number of rings programmed divided by about 3. I've had a visit from Scantronic's training manager who noticed the same fault & it happened on his test unit too. There's been no answer to emails for an update, do these panels all have a common fault?
hpotter Posted April 27, 2009 Posted April 27, 2009 No none. Take it progged on both panel & in downloader?
dunspro Posted April 27, 2009 Author Posted April 27, 2009 No none.Take it progged on both panel & in downloader? ? Don't understand your question. ? Don't understand your question. Ah, sorry just got it. Yes, it is programmed fine. Local works 100%, it's only when dialing in.
hpotter Posted April 27, 2009 Posted April 27, 2009 First I'd better take back the "no none" & say "none that I'm aware of" before I shoot my mouth off again. I've spoken to scanny tech & had a play myself & (Royal) we reckon it's a timing issue. If you go into downloader, account manager click on the panel youre working on. In amongst the panel type/account name on the same tab you should see "first dial duration" - default 10. Choose a lower value and try again (scanny said try 9, then 8 etc - I wacked in 7 no probs). Let us know how you get on, messin on a bench aint like being on site & would be grateful for feedback.
Guest RJBsec Posted April 27, 2009 Posted April 27, 2009 If you go into downloader, account manager click on the panel youre working on.In amongst the panel type/account name on the same tab you should see "first dial duration" - default 10. Choose a lower value and try again (scanny said try 9, then 8 etc - I wacked in 7 no probs). Let us know how you get on, messin on a bench aint like being on site & would be grateful for feedback. Can't speak for Scannie but that's always resolved the issue on Menvier panels (basically same board diff 'prog')
hpotter Posted April 27, 2009 Posted April 27, 2009 Can't speak for Scannie but that's always resolved the issue on Menvier panels (basically same board diff 'prog') Thanks. Cant say had any issues but then cant think of a site with 85/95EN that shares a line & udl.
dunspro Posted April 27, 2009 Author Posted April 27, 2009 I am doubtful that it's a downloader sw issue because it is also a problem even if you simply dial into the panel from a telephone. I've got a panel on my bench now which is programmed to answer on 20 rings with ans mach defeat enabled. The panel answers on the 7th ring whether you make a double call or not. I've had Murray from Scantronic here & he said they're working on it but that was 3 weeks ago & I've heard nothing since.
hpotter Posted April 27, 2009 Posted April 27, 2009 Have you tried the above? Hows it work with ring back?
dunspro Posted April 27, 2009 Author Posted April 27, 2009 Ringback works OK, there is no problem with connection, only the number of rings to answer.
Guest RJBsec Posted April 27, 2009 Posted April 27, 2009 If using ringback on the Menvier I was told that it should be set to answer on 199 rings - is that an option on the scannie?
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