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Galaxy 2-20 Sms Comm Fail


the-oneil

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Posted

Our Alarm system - a Honeywell Galaxy G2-20 is generating this fault when we try to set the Alarm

SMS Comms fail

Setting abborted

Followed by

Manager reset required

I am at a loss of what to do?! Anyone?

Posted

your system requires an engineer reset. That is probably due to the comms failure. ie an sms has tried to be sent but it hass not been able to deleiver it to the message centre. Without more inof my initial thoughts are you need to contact your maintainer.

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Posted

your system requires an engineer reset. That is probably due to the comms failure. ie an sms has tried to be sent but it hass not been able to deleiver it to the message centre. Without more inof my initial thoughts are you need to contact your maintainer.

I see. I thought i could clear it somehow without having to waste a day waiting for them to come over :no:

Ah well, if any one else of you knowledgeable people have a solution!

Posted

I only have my personal code, which i normally don't use as i use the Fob to set/unset. I tried that code, but no joy.

System is Not monitored.

Posted

You may only have a lower level user code.

A manager has to be used, try setting the system saying yes to set with faults then unset.

That should clear it.

Posted

I received a call from my supplier and they guided me through clearing it.

I was also advised next time they visit to maintain the system, that i should ask for my code to be upgraded to manager level.

Posted

Your maintainer will not be able to give you a higher level code without deleting every other code in the system.

You have to get the highest code user to do this.

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