Lainey Posted March 2, 2011 Posted March 2, 2011 I have TalkTalk broadband and telephone and a new ADT alarm system. ADT cannot get the alarm to work with TalkTalk. According to TalkTalk engineers there has always been a compatibility issue between their service (previously OneTel) and ADT. I have been told that it will simply never work. But when I search internet chat rooms, there do seem to be people out there with both TalkTalk and ADT working on the same line. We have checked filters, router, and BT line - everything looks good from, yet it still will not work.
IPAlarms Posted March 2, 2011 Posted March 2, 2011 It's not just ADT and it's not just TalkTalk. It's anywhere that a phone company moves any portion of an alarm call over an IP network. This introduces all sorts of problems for alarm systems... http://www.voipalarm.co.uk/monitoring.html and results in failure of signals to reach the monitoring company. You will hear people say "my alarm works fine" and "usually" it will do if the network is not busy. If your alarm is activated during a busy period, then things may work out differently. Free Alarm Monitoring over the Internet from IP Alarms
MrHappy Posted March 2, 2011 Posted March 2, 2011 You will hear people say "my alarm works fine" and "usually" it will do if the network is not busy. If your alarm is activated during a busy period, then things may work out differently. Speaking as a company,never had any issues with signals being lost on digi's. I suspect this must be carried over IP somewhere as of the distance involved. Mr Veritas God
IPAlarms Posted March 2, 2011 Posted March 2, 2011 Speaking as a company,never had any issues with signals being lost on digi's. I suspect this must be carried over IP somewhere as of the distance involved. In any 24 hour period - how much time do your digis spend "online" ? On domestic systems, you will likely not use open/close, so you'd be lucky if they send more than one or two signals a year. What I am trying to get across to you is that the line is not supervised, so you have no idea whether it is working or not. As an example, if one of your domestic customers (no o/c) lines were not working correctly for the whole of January, February and March and their alarm successfully signalled an event on the first of April, you and your customer would agree that his system has been working fine for the last 3 months. This is why there is a misconception that PSTN lines are so reliable..... because they are not supervised and nobody gets to know when they are faulty. Today, things are even worse because a PSTN line is no longer a PSTN line. It is part PSTN, part IP, part who knows what. Are you going to believe what the telephone company tell you? - I think not Free Alarm Monitoring over the Internet from IP Alarms
MrHappy Posted March 2, 2011 Posted March 2, 2011 In any 24 hour period - how much time do your digis spend "online" ? less than a minute a site On domestic systems, you will likely not use open/close, so you'd be lucky if they send more than one or two signals a year. What I am trying to get across to you is that the line is not supervised, so you have no idea whether it is working or not. As an example, if one of your domestic customers (no o/c) lines were not working correctly for the whole of January, February and March and their alarm successfully signalled an event on the first of April, you and your customer would agree that his system has been working fine for the last 3 months. the modern way is : - sends a 24hr test unless they request it off, FTC is logged locally & I get an email for all my sites which show those not signalled within a time frame This is why there is a misconception that PSTN lines are so reliable..... because they are not supervised and nobody gets to know when they are faulty. Today, things are even worse because a PSTN line is no longer a PSTN line. It is part PSTN, part IP, part who knows what. Are you going to believe what the telephone company tell you? - I think not I've never know a digi (on an exclusive line) fail to operate, unless line cut but if others have meddled since the last service visit eg: - adsl, funny dial tones to bar numbers or routed though a pbx or prima cell box Mr Veritas God
Joe Harris Posted March 2, 2011 Posted March 2, 2011 There can be many reasons why this is happening. Fortunately it is often a simple case of checking each potential variable until the issue is discovered - Basic tests such as the engineer using a book phone or such to test connectivity to the receiver numbers is one of the first points of call once voltage is established on the line, followed by checks on the formatting of messages sent and the configuration of the alarm panel alarm reporting settings. It is difficult for me to provide accurate guidance as the comms are down to ADT but I would ask what specific checks have been performed other than just 'Erm.... it isn't working - call your line provider it is their problem' As for IP solutions - yes they can resolve some of the issues faced with un-monitored PSTN lines as well as deliver a whole plethora of additional benefits. However, I would gracefully ask you to read back your posts Steve as they are coming across as scaremongering which is I am sure not the kind of tactic IPAlarms would use as I suspect your ethos and morals are of a higher order than that. Good luck and keep us updated - Welcome to TSI 'J
itesecurity Posted March 2, 2011 Posted March 2, 2011 Had problems with one paticular panel that we no longer install (not mentioning which) that would not communicate over bundled talktalk lines here in N.Ireland. Never got to the bottom of it. Panel would work fine on BT line but on talktalk would not communicate around 90% of the time. We had talktalk involved and also the panel manufacturer and a solution was never found. Ended up swapping out the panels with different manufacturer and everything was fine. Luckily we only had a few panels to change.
breff Posted March 2, 2011 Posted March 2, 2011 The problem isnt usually that the signals do not get to the ARC, it is usually due to a delay being introduced by the AD-DA conversion which causes the digi to hang up and dial again for its programmed number of dial attempts, the ARC then receives duplicate signals and the houseowner receives a big phone bill The opinions I express are mine and are usually correct! (Except when I'm wrong)(which I'm not)
hpotter Posted March 2, 2011 Posted March 2, 2011 The problem isnt usually that the signals do not get to the ARC, it is usually due to a delay being introduced by the AD-DA conversion which causes the digi to hang up and dial again for its programmed number of dial attempts, the ARC then receives duplicate signals and the houseowner receives a big phone bill agreed. Ended up swapping out the panels with different manufacturer and everything was fine. ack delay is useful not all panels have it. even then not all engineers prog it.
norman Posted March 2, 2011 Posted March 2, 2011 ...and some have no idea what it is for!! Nothing is foolproof to a sufficiently talented fool.
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