Brev2000 Posted July 9, 2011 Posted July 9, 2011 Hi Lad's Latest update on Castle Enforcer RF fobs. There is a serious problem with them, which Castle informs is being resolved. We have fitted loads of these systems, great panel and detection units but now we are have to change at least 3 fobs a week. Customers miffed, engineers miffed and costing time and money. Castle are a really good company for resolving problems, but we are not installing anymore until this issue is sorted. Brev
itesecurity Posted July 9, 2011 Author Posted July 9, 2011 Hi Lad's Latest update on Castle Enforcer RF fobs. There is a serious problem with them, which Castle informs is being resolved. We have fitted loads of these systems, great panel and detection units but now we are have to change at least 3 fobs a week. Customers miffed, engineers miffed and costing time and money. Castle are a really good company for resolving problems, but we are not installing anymore until this issue is sorted. Brev Weve had a couple of fobs now that we have had to replace the batteries on after only a couple of weeks, is this the same issue or is it a different problem that you have ?
Brev2000 Posted July 11, 2011 Posted July 11, 2011 Hi Yes we have the battery problem, but most problems with fob "locking up" RED led permanantly illuminated. Castle acknowledge problem are trying to resolve. Brev
itesecurity Posted July 11, 2011 Author Posted July 11, 2011 Hi Yes we have the battery problem, but most problems with fob "locking up" RED led permanantly illuminated. Castle acknowledge problem are trying to resolve. Brev Thanks, think we'll not supply with fobs until this is sorted out, better giving customers a couple of prox tags instead of having to run after these things. Top kit, pity this is letting it down.
itesecurity Posted July 14, 2011 Author Posted July 14, 2011 Has anyone used the Wirefree bell? What's it like? So far so good, works fine. Has the option to connect to a low voltage AC or DC power supply which we usually do, it has two comfort led's which are useless and cannot be seen, even in pitch black darkness, so no point even switching them on.
mma Posted July 18, 2011 Posted July 18, 2011 So far so good, works fine. Has the option to connect to a low voltage AC or DC power supply which we usually do, it has two comfort led's which are useless and cannot be seen, even in pitch black darkness, so no point even switching them on. Running a cable kind of defeats the purpose of a wirefree bell doesn't it.
itesecurity Posted July 18, 2011 Author Posted July 18, 2011 Running a cable kind of defeats the purpose of a wirefree bell doesn't it. Not really, in most 2 story houses power is quite easy to pick up in an attic. Running a cable from the main panel ( if downstairs ) to the bell is a different story. We give the customers the choice if they want a power supply to the bell, if they don't they pay for a new bell battery every year. If they do want a wired power supply we charge £50 which we make a good margin on and they save on paying for a new battery every year. Simples. If it's easy to cable between main panel and bell of course we put a hardwired bell in.
itesecurity Posted August 8, 2011 Author Posted August 8, 2011 The keyfob issue has now been sorted. Castle have issued a bulletin today explaining what they have done and what any installer should do with existing keyfobs. You can only view the bulletin if you are registered with castle. Basically any kits in suppliers stocks will have had the old fobs swapped out with updated versions.
Pyronix Posted August 10, 2011 Posted August 10, 2011 Product affected KF4-WE (Wireless Keyfob). Introduction The KF4-WE problem described below has been investigated and resolved. The problem will show itself as a reduction in the expected 2 year battery life. Background The KF4-WE will learn and function correctly, but at some point in its life could enter a state that causes it to fail to go to “sleep”. This may show itself as a red or orange LED lighting up, and staying lit, after a button is pressed. The KF4-WE will fail to function correctly, and if left in this state will totally discharge the battery. Solution The only way to resolve this problem is to replace the KF4-WE. During the last two weeks, we have taken the pro-active steps to replace all stock of the KF4-WE (including those within kits) held in our distribution channels. If you have sold any KF4-WE we recommend that at your next annual service you swap them out for a replacement via your Account Manager, or if you encounter the problem prior to this service, then replace the KF4-WE at that time. If you need further information on this problem, please do not hesitate to contact your local Account Manager. They will be more than happy to assist you. We apologise in advance for any inconvenience this may cause. Regards, Castle and Pyronix.
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