devonsecurity Posted April 26, 2011 Posted April 26, 2011 hi i have a problem with a ricocet wireless door contact, when alarm is in unset stage and door is opened it says door tamper? also when alarm is set and door is opened it comes up bell tamper?? if device is written out of alarm program all works fine?? anyone shed any light on this??
PeterJames Posted April 26, 2011 Posted April 26, 2011 bell tamper is probably present when the system is in alarm. I would 1. Set alarm (without door contact) and set it off to see if you still get bell tamp 2. Try another door contact
AdrianMealing Posted April 27, 2011 Posted April 27, 2011 Cab you tell me what version of firmware is in the panel, and when you bought the contacts. To find firmware version press menu 4 on the keypad. amealing@texe.com Head of Industry Affairs Visit Our Website Texecom
devonsecurity Posted April 27, 2011 Author Posted April 27, 2011 Cab you tell me what version of firmware is in the panel, and when you bought the contacts. To find firmware version press menu 4 on the keypad. hi yes its v 8.28 and contacts and wireless reciever bought about 2 months ago?
AdrianMealing Posted April 28, 2011 Posted April 28, 2011 OK thnaks for that, are you using the magnet we supplied with the contact on the door, or are you using the inputs with a wired contact going too them? amealing@texe.com Head of Industry Affairs Visit Our Website Texecom
devonsecurity Posted April 28, 2011 Author Posted April 28, 2011 OK thnaks for that, are you using the magnet we supplied with the contact on the door, or are you using the inputs with a wired contact going too them? using the magnet, also can i programme the premier smartkey to this? as the premier smartkey instuctions do not mention prem 24 with ricochet?
AdrianMealing Posted April 28, 2011 Posted April 28, 2011 PM'd you my number, give me a call may be easier to talk over the phone. I will update the thread afterwards for the benefit of others. amealing@texe.com Head of Industry Affairs Visit Our Website Texecom
frenchman Posted April 28, 2011 Posted April 28, 2011 I had exactly the same prob with a powermax a couple of month ago, replaced the contact and all was fine.
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