cctvinstallers Posted June 22, 2011 Posted June 22, 2011 Hi, I am reasonably new to the forum, but am looking at all the different angles , one of which is cctv-maintenance,for small businesses and homes is this a worthwhile side of the business ? It seems like you can build a long term relationship with the client. Obviously not wanting anyone to give any secrets away just a bit of a pointer would be helpful ?
RichL Posted June 22, 2011 Posted June 22, 2011 IME most medium to large sites actively want maintenance so that they have a point of contact in case of a fault. You may find yourself loosing out on these jobs if you don't (at least) offer it, or (more importantly) stress the benefits of it during pre-contracts. Originally said by Charles Babbage On two occasions I have been asked [by members of Parliament], 'Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question.
digitalwitness Posted June 22, 2011 Posted June 22, 2011 IMO every security company should aspire to build up a decent maintenance portfolio. Maintenance is a recurring income, you sell it once and it pays back time and time again (if you look after your customer that is). Today I believe a security company would be primarily valued on its maintenance portfolio, after all once off sales could follow your sales man if he decided to leave not so easy with maintenance.
PeterJames Posted June 22, 2011 Posted June 22, 2011 There is more money in contracts than in selling CCTV in the first place, that is so long as you have sold decent equipment in the first place. Maintaining a decent system works two ways, it prolongs the life of the system, and because the kit is good quality in the first place it should be trouble free for the maintainer. Use cheap rubbish and you will be pestered several times a year because its gone wrong. There is soo much **** CCTV out there for sale on the internet and maplin and the like all with very impressive specs (totally untruthful of course) I can never understand why people don't sus that if the cameras Maplins sold were as good as they make out why is it they don't use them to protect their own shops?
bm_99 Posted December 28, 2011 Posted December 28, 2011 Sorry to drag up an old topic but, how would the CCTV maintenance differ from the alarms - obviously the forms would probably be different (more like half the size for cctv) but also what would you include in the contract? Also would you normally charge a better price if both alarm and cctv are maintained together
MrHappy Posted December 28, 2011 Posted December 28, 2011 Sorry to drag up an old topic but, how would the CCTV maintenance differ from the alarms - obviously the forms would probably be different (more like half the size for cctv) IMHO a cctv form would have nore stuff on it than an alarm system ? but also what would you include in the contract? anything from fully comp to turn up when you fell like it & poke install with a screwdriver Also would you normally charge a better price if both alarm and cctv are maintained together depends on the co, some have contracts where one man does everything, others have divisons where one man may do intruder, another cctv ect..... Mr Veritas God
Lwillis Posted December 29, 2011 Posted December 29, 2011 lets say a int maint was £50 and a cctv maint were £40 . id probally make a total charge only £75 if they were done on the same visit, as your already onsite, so there isnt any additional travel costs. besides there isnt really much to maintain on CCTV.
PeterJames Posted December 29, 2011 Posted December 29, 2011 lets say a int maint was £50 and a cctv maint were £40 . id probally make a total charge only £75 if they were done on the same visit, as your already onsite, so there isnt any additional travel costs. besides there isnt really much to maintain on CCTV. Sounds far too cheap. To do a proper service of a CCTV system you have to get your ladders of the van get up to every camera, clean it, check heaters, refocus etc etc etc thats before you check the recorder psu's and monitors. Ten years ago I worked out the cost of an engineer is £32.50 per hour, and less than £20 profit per maintenance will not keep the wolf from the door, and by the above reckoning you are making a tenner from two hours.
alterEGO Posted December 29, 2011 Posted December 29, 2011 lets say a int maint was £50 and a cctv maint were £40 . id probally make a total charge only £75 if they were done on the same visit, as your already onsite, so there isnt any additional travel costs. besides there isnt really much to maintain on CCTV. stick to the day job
Lwillis Posted January 1, 2012 Posted January 1, 2012 never said those were actually charges, just said for example to give a id of the percentage for savings to the customer. been on jobs before doing a fire maint and theres been a 3rd party doing the cctv, never seen the engineer at every camera.
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