Wyatthaplo Posted November 1, 2011 Author Posted November 1, 2011 I don't think we'll bother with remote maintenance. I think customers feel they get better value with a visit and it doesn't take long. I also subscribe to the too many links in the chain theory. And I'm not too hot on IP stuff yet either. Allthough it would be handy for those contracts that are a little out of the way. I forgot i synced my Facebook profile picture to here lol. Work Website: http://www.welch-group.co.uk/ Personal Blog: http://wyatthaplo.blogspot.com/
alterEGO Posted November 1, 2011 Posted November 1, 2011 I don't think we'll bother with remote maintenance. I think customers feel they get better value with a visit and it doesn't take long. I also subscribe to the too many links in the chain theory. And I'm not too hot on IP stuff yet either. Allthough it would be handy for those contracts that are a little out of the way. I forgot i synced my Facebook profile picture to here lol. 2 visits a year is old hat imo
Scotmod Posted November 1, 2011 Posted November 1, 2011 For it to take off it needs to be price competitive next to Redcare etc. Currently wont be for the next couple of years as it just leaks too many hours out of the job to get it up right.
norman Posted November 1, 2011 Posted November 1, 2011 2 visits a year is old hat imo **** the bed, I agree. Nothing is foolproof to a sufficiently talented fool.
magpye Posted November 1, 2011 Posted November 1, 2011 I'd like to know how during a 'non visit' service a detector in a corner with shelving around and items on the shelving blocking the correct & designed field of view is, pointed out & corrected. Ok, so there are anti-mask detectors, but with the above there are so many different chances of cover being blocked & no indication given. Thoughts? Someone told me I was ignorant and apathetic, I don't know what that means, nor do I care.
9651 Posted November 1, 2011 Posted November 1, 2011 Done on the walk test? I presume you get the customer to have a walk round? Or not?! But what if the room is now partitioned since last RI??
magpye Posted November 1, 2011 Posted November 1, 2011 Done on the walk test? I presume you get the customer to have a walk round? Or not?! But what if the room is now partitioned since last RI?? ... and the list goes on. Someone told me I was ignorant and apathetic, I don't know what that means, nor do I care.
MrHappy Posted November 1, 2011 Posted November 1, 2011 remote maint is for the small to pretend their a national & for the national to cut jobs. Mr Veritas God
whistle Posted November 1, 2011 Posted November 1, 2011 For it to take off it needs to be price competitive next to Redcare etc. Currently wont be for the next couple of years as it just leaks too many hours out of the job to get it up right. Emizon is way cheaper than redcare.
9651 Posted November 1, 2011 Posted November 1, 2011 remote maint is for the small to pretend their a national & for the national to cut jobs. LOL, would be handy, we have some connections that are a good 2.5 hrs away. Be handy to soak that sensor for instance. That aises another issue actually, if a customer requested a disconnection of a problematic zone, which could be sorted via UDL that night I presume you would need a written confirmation email?
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