Onsite Paperwork

[matthew.brough]

I feel sorry for that engineer as he won't have a clue. There are relays wired into zones and outputs and interface cards that are not documented, it wouldn't be obvious why its there. I was discussing this with my head engineer as to what he would do if he were them in the same situation. His answer, I'd call you.

We have our own engineering notes that explains envy thing but they are ours. Even on site the zone list is just zone 1001, 1002 etc. they don't have a list of the zone locations but to be fair they could create it as the detectors are labeled. I don't think most engineers have used latch timers and have never seen a system with so many links that are all interdependent.

[goncall]

Not saying its strictly true but have been told of stories of engineers putting spare zones on soak for a week to be called out over Xmas and put it down to a faulty PIR and "change" it.

Double bubble for the engineer and the customer is non the wiser ( don't understand how they wouldn't know as on a galaxy it confirmed zones on soak every time you set from the rkp)

hear say again mate,ive never heard of anything like that,

I'm not having a dig at ADT I know lads who have worked for modern and eventually ADT for years on banks etc having seen ADTs work usually it's of a high standard but some of the apparent practises isn't right IMO.

Your Fire panel change was very good I was impressed and doubt I could have done a better job myself ( expect a different panel would have been used)

ADT lock out the UMS passwords on galaxy UDL and don't Default eng codes when they lose a contract.

they will if you ask,re the udl im sure if you ask again they might,tho i will ask the question at work

I've taken over ADT jobs with no infomation onsite at all. - not saying it wasn't there originally and granted the customer could have lost the logbook and spec.

customers are the worst for losing log books i agree

I'm sure non of us would want to make it to easy when we lost a contract.

dont agree,i cant see the point of making it hard for a fellow engineer,i hate it when it happens to me.

Agree with Matt on his swift job tho . I don't think they have thought it through.

[morph]

(According to the customer) Swift told them they can buy our software from us and if they get any trouble they can get NACOSS involved. I'm trembling.

They don't have a spare £90k

Or the time. Reality is the alarm and access will just stop working on the contract end date. All the 2000 user cards will also be wiped so they would have to start all again. Much easier to leave as is. It's a niche system that a normal installer can't support.

 

Can understand the software stopping working due to the licence, but how are the cards wiped. Would that not be seen as a malicious act? The cards might not work due to the software licence, but surely if you wipe the cards then that is a deliberate act? It certainly don't leave a door open to the client if he wants to return.

[Cubit]

 

Not saying its strictly true but have been told of stories of engineers putting spare zones on soak for a week to be called out over Xmas and put it down to a faulty PIR and "change" it.

Double bubble for the engineer and the customer is non the wiser ( don't understand how they wouldn't know as on a galaxy it confirmed zones on soak every time you set from the rkp)

hear say again mate,ive never heard of anything like that,

I'm not having a dig at ADT I know lads who have worked for modern and eventually ADT for years on banks etc having seen ADTs work usually it's of a high standard but some of the apparent practises isn't right IMO.

Your Fire panel change was very good I was impressed and doubt I could have done a better job myself ( expect a different panel would have been used)

ADT lock out the UMS passwords on galaxy UDL and don't Default eng codes when they lose a contract.

they will if you ask,re the udl im sure if you ask again they might,tho i will ask the question at work

I've taken over ADT jobs with no infomation onsite at all. - not saying it wasn't there originally and granted the customer could have lost the logbook and spec.

customers are the worst for losing log books i agree

I'm sure non of us would want to make it to easy when we lost a contract.

dont agree,i cant see the point of making it hard for a fellow engineer,i hate it when it happens to me.

Agree with Matt on his swift job tho . I don't think they have thought it through.

 

edited correctly

[james.wilson]

People have short memories, but i do agree with matt in a way and prefer people to use our rented cloud platform. Yes over 5 years it will be dearer if purchased outright with no support etc. As alluded to already you rent a subsidised phone from Vodafone its simblocked for a set term. My stuff cannot easily be taken over (i don't mean the alarms) and i prefer it that way. I'm not holding a gun to anyone's head, they look at the options and take the choice.

i must admit i do this for myself and my family. I do what's best for me and them. If that happens to be the best for my customers then great. If not...

[MrHappy]

edited correctly

 

ta,

[goncall]

ta,

can you 2 leave my post alone....lol..ta

[MrHappy]

can you 2 leave my post alone....lol..ta

 

I'm practicing, one day I'm going to make Arf's more readable...

[goncall]

That's the point, I don't think they have. I think it's a case of the new finance guy has looked at we are an alarm company, as are they. They spend x with us and swift (on the face of it) offer a deal much less. Job done. They haven't looked at the whole picture but when it all stops working (including all the lighting) and they have to hire people to do the jobs the system did then it will look different.

I'm not annoyed per say that we've lost it, I'm annoyed that they haven't compared like for like and are presuming we will let a competitor use our software. If I'm honest it's the let swift use our software bit that has annoyed me the most. In the last year we have done tons of additions, battery changes and other revenue generating things so in the next couple of years there will be little or no additional works to do.

What I'm not looking forward to us when all the doors stop working and all the lights go off and they will phone expecting us to do something to help that I'm not looking forward to.

.

personally thats why i think you should hand it over gracefully,change the codes for them give them the paperwork even show them how it all works,theres a mssive chance you will get this job back anyway,and then theres any software faults changes on your front end which you would get some decent dayworks from,can understand your a bit peed at loosing it,but lose it in the right way will keep the customer happy and more chance of getting it back

[matthew.brough]

People have short memories, but i do agree with matt in a way and prefer people to use our rented cloud platform. Yes over 5 years it will be dearer if purchased outright with no support etc. As alluded to already you rent a subsidised phone from Vodafone its simblocked for a set term. My stuff cannot easily be taken over (i don't mean the alarms) and i prefer it that way. I'm not holding a gun to anyone's head, they look at the options and take the choice.i must admit i do this for myself and my family. I do what's best for me and them. If that happens to be the best for my customers then great. If not...

+1

personally thats why i think you should hand it over gracefully,change the codes for them give them the paperwork even show them how it all works,theres a mssive chance you will get this job back anyway,and then theres any software faults changes on your front end which you would get some decent dayworks from,can understand your a bit peed at loosing it,but lose it in the right way will keep the customer happy and more chance of getting it back

Show a competitor how we make a galaxy do some very clever things so that they can start doing the same and to save writers cramp jot it down for them?

I'll pass on that one. Our software is just that, ours. Be very kind if ADT let me have the mx software to save us changing all them fire panels. Don't suppose you could let me have a copy? The customer will think nice of ADT when you do and when they hate us they am come back and you'll be the first to call as you were so kind in letting us have the software.