Regulation Of The Uk Security Industry Like Roi

[jnealon]

Problem with the PSA type regulation is that it is "stick" driven and not "carrot" driven.

I am afraid it's neither, zero enforcement and practically zero consequences. Not one consumer has been prosecuted for breaking the law for employing an unlicensed contractor

While you should be guaranteed a high quality installation from the regulated company, you are not guaranteed to get a low quality installation from the unregulated.

This is very true

[PeterJames]

It wouldnt really interest me, the sort of customers I install for wouldnt use a non NSI or DIY type system for the same reasons I wouldnt fix my own vans. There are customers out there that cant afford to use a proper company, and there are customers that can afford but will choose to use the cheapest, and to be honest I dont want either of those as my customer. So there will always be a market for the DIY and non registered companies, you pays yer money you takes yer choice

[Cubit]

Thing is Pete, the reasons and rationale for being in an Inspectorate has changed.

Sticking to the rules/regs, quality of work, ethical standards etc etc is what membership might have guaranteed. Now in base terms, it is just a sales tool.

When we were looking at joining - NSI and/or SSAIB a conversation with the NSI confirmed as much. The main reason he kept putting forward for joining was 'help get you more sales'.

Yes, i can accept that it might, but when asked why i would be covered for disciplines we didn't really do (at the time) so would not really be 'expert' he said, having been inspected on one would show we are a competent company.

SSAIB said you only get the accreditation for the disciplines you have passed inspection on.

As a starting block, that seems far more sensible than the NSI's standpoint.

We've all seen disgraceful work from accredited to know the chance of the customer getting a 'rough job' is no less by going that route.

The Inspectorate's do nothing about it. Certificate sales is what they need in order to survive.

[jb-eye]

It wouldnt really interest me, the sort of customers I install for wouldnt use a non NSI or DIY type system for the same reasons I wouldnt fix my own vans. There are customers out there that cant afford to use a proper company, and there are customers that can afford but will choose to use the cheapest, and to be honest I dont want either of those as my customer. So there will always be a market for the DIY and non registered companies, you pays yer money you takes yer choice

I agree with all of this, even on these pages I often bite my lip about the competancy of supposed proffessionals. The markets always been the same, you always get the customer who spends a budget on decoration when the roof is leaking or electrics need replacing

Thing is Pete, the reasons and rationale for being in an Inspectorate has changed.

Sticking to the rules/regs, quality of work, ethical standards etc etc is what membership might have guaranteed. Now in base terms, it is just a sales tool.

When we were looking at joining - NSI and/or SSAIB a conversation with the NSI confirmed as much. The main reason he kept putting forward for joining was 'help get you more sales'.

Yes, i can accept that it might, but when asked why i would be covered for disciplines we didn't really do (at the time) so would not really be 'expert' he said, having been inspected on one would show we are a competent company.

SSAIB said you only get the accreditation for the disciplines you have passed inspection on.

As a starting block, that seems far more sensible than the NSI's standpoint.

We've all seen disgraceful work from accredited to know the chance of the customer getting a 'rough job' is no less by going that route.

The Inspectorate's do nothing about it. Certificate sales is what they need in order to survive.

I would have argued about the sales tool except again these pages show a mass of low morals. I can only ask that you believe me when I say not everyone falls into cheapest is best and it's only to get a URN. I can only support a single policing system that punishes low those that consistently have low standards. IMO this will drive costs to a level where salaries can be reflected.

[Cubit]

I agree with all of this, even on these pages I often bite my lip about the competancy of supposed proffessionals. The markets always been the same, you always get the customer who spends a budget on decoration when the roof is leaking or electrics need replacing I would have argued about the sales tool except again these pages show a mass of low morals. I can only ask that you believe me when I say not everyone falls into cheapest is best and it's only to get a URN. I can only support a single policing system that punishes low those that consistently have low standards. IMO this will drive costs to a level where salaries can be reflected.

Not saying it is everyone Jef, Good and bad on both sides.

But no one has yet put forward a cogent argument (installers and Inspectorates) to show why you really need to be accredited to an Inspectorate - based on their, and the industry's current state.

The position both Inspectorates appear to still adopt is based on an assumption that the installer majors on intruder, but if the installer doesn't then they have a very weak argument.

I'm sure i read an article recently where the head honcho of NSI said they were looking to cover IP/data/Networks under their umbrella.

I doubt very much that they feel it is because that particular trade/industry is in a mess, more because that's the way technology is going and they need to protect their income streams. He never did explain what they, the NSI would bring to the party.

[alterEGO]

It wouldnt really interest me, the sort of customers I install for wouldnt use a non NSI or DIY type system for the same reasons I wouldnt fix my own vans. There are customers out there that cant afford to use a proper company, and there are customers that can afford but will choose to use the cheapest, and to be honest I dont want either of those as my customer. So there will always be a market for the DIY and non registered companies, you pays yer money you takes yer choice

QFA

[PeterJames]

Andrew you miss the point, I am NSI Gold for all the right reasons, if I simply wanted to sell monitored alarms I wouldnt of bothered with the ISO and gone SSAIB. Many good companies have gone this route and I wont knock them for it I can see the apeal of an easier way to get your company selling more. I also reckon if you look hard enough you will find the odd one of my systems thats not top grade, on average we get A's to C's on our inspections, our own inspections are usually C's (We are harder on ourselves than NSI the technical director has even pulled me up on my specs) the NSI inspections are normally A's and B's. Our false call rate is 0 our four hour response rate is averaging 1 hour and our maintenance achievement is 100%. I know these figures because we are a ISO company and I get reports put on my desk monthly for review. Now staff and myself knowing the figures actually improves the figures, if a figure is higher than it should be we all have to do more work so we all work towards ensuring the figures are not higher than they should be. If you dont have the figures in the first place how would you know what you are achieving? Sure there probably are co's out there that are forging the figures (You cant forge the false calls to Police) and guiding the inspectorator to their best installs, I dont see the point it takes just as long to do it wrong as it does to do it right.

[MrHappy]

Our false call rate is 0 our four hour response rate is averaging 1 hour and our maintenance achievement is 100%. I know these figures because we are a ISO company and I get reports put on my desk monthly for review.

The standards require the production of the statistics rather than ISO

[PeterJames]

The standards require the production of the statistics rather than ISO

Really? I always thought it was part of the ISO

[Cubit]

Don't get me going on ISO Pete.

I applaud your levels of performance and my comments were obviously a generalisation and not applicable to all companies.

However, the evidence presented here and other forums as well as the hard evidence we all see on site shows the Inspectorates are not the rigorous and ethical organizations they make themselves out to be.

Regarding statistical data, you don't need to be ISO to collate that. It is not much more than a glorified audit trail. Only in recent years has it actually given even a nod towards the customer.