norman Posted July 18, 2012 Share Posted July 18, 2012 True story for last week and please try not to judge. Printer error, rang manufacturer, said call dealer, dealer quoted £170, went to www where nice man told us problem and quoted part refrence, googled part, purchased part for less, printer working, result. Now had i not spoke to this nice man who was under the illussion i was going to use his service then i would have paid the £170. I was never going pay the nice man because he was a ****** amature. I rest my case. Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
AdrianMealing Posted July 18, 2012 Share Posted July 18, 2012 Doe that mean we can put tech support on a premium rate and you would be happy? amealing@texe.com Head of Industry Affairs Visit Our Website Texecom Link to comment Share on other sites More sharing options...
MrHappy Posted July 18, 2012 Share Posted July 18, 2012 I would rather be like the bigger and only work on our panels but it is the customers final word, we are currently taking on the takeovers with any panel but in the hope that they do upgrade when we advise them of the benefits of a new system and technology. nobodies forcing you to work with old toot, learn to say no ? Doe that mean we can put tech support on a premium rate and you would be happy? I wonder how many times the support dept have leached all the profit from a product by supporting diy's & other 'tards ? Mr Veritas God Link to comment Share on other sites More sharing options...
alterEGO Posted July 18, 2012 Share Posted July 18, 2012 Doe that mean we can put tech support on a premium rate and you would be happy? Yeah, I don't ring your lot......................................................they are useless. Link to comment Share on other sites More sharing options...
AdrianMealing Posted July 18, 2012 Share Posted July 18, 2012 nobodies forcing you to work with old toot, learn to say no ? I wonder how many times the support dept have leached all the profit from a product by supporting diy's & other 'tards ? Yep, need Tech support split, those that Premier and those that don't Yeah, I don't ring your lot......................................................they are useless. LOL that was the answer i expected amealing@texe.com Head of Industry Affairs Visit Our Website Texecom Link to comment Share on other sites More sharing options...
james.wilson Posted July 18, 2012 Share Posted July 18, 2012 I think the only way is a register. Those that have a pin or whatever and those that don't. No point in premium rate as the other number will be given out by sales and it will be on the internet in no time securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
AdrianMealing Posted July 18, 2012 Share Posted July 18, 2012 I think the only way is a register. Those that have a pin or whatever and those that don't. No point in premium rate as the other number will be given out by sales and it will be on the internet in no time Agree, but permium rate will help deter the numpties, and pin code or other will help Premier guys speak to the right bod in tech support, still considering our options at the moment. amealing@texe.com Head of Industry Affairs Visit Our Website Texecom Link to comment Share on other sites More sharing options...
breff Posted July 18, 2012 Share Posted July 18, 2012 Doe that mean we can put tech support on a premium rate and you would be happy? From a mobile it is already isnt it??? 0500 numbers are chargeable The opinions I express are mine and are usually correct! (Except when I'm wrong)(which I'm not) Link to comment Share on other sites More sharing options...
MrHappy Posted July 18, 2012 Share Posted July 18, 2012 From a mobile it is already isnt it??? 0500 numbers are chargeable I thought tech would be more likely to ring you than you call them ? Mr Veritas God Link to comment Share on other sites More sharing options...
james.wilson Posted July 18, 2012 Share Posted July 18, 2012 I thought tech would be more likely to ring you than you call them ? lol securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
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