Oxo Posted October 23, 2012 Posted October 23, 2012 A big thank you to them, a chair from a dining suite (Well we all aint millionaires), gave up. Or a side rail did. Went to shop WITHOUT receipt but they still got a box, opened it and got the part rather than make me wait 3 weeks (As have a dinner party this weekend). So a heads up, not all stores are bad. Also a mention on their website. Way to go Homebase (AKA Argos............)
Cubit Posted October 23, 2012 Posted October 23, 2012 Now i wouldn't go near them. Her indoors insisted on ordering some kit from them. What a fck up. Lies after lies after lies. Sooner that shower of shte go bust, the better.
Oxo Posted October 24, 2012 Author Posted October 24, 2012 Why, they did more than they had to. The table and chairs are top rate for the price. (Sale and reduced by a fair bit). They did not have to even give me the part as I ( its here somewhere) did not have the receipt. They opened another box and I watched them sign it off as incomplete, saying if not you would have waited 3 weeks. It was important to me, as it`s (dinner party) for another m8 going abroad for 6 months....you should get that Cubit!! The bloke did what I assume was more than he was supposed to IMHO. I have sent a E-Mail saying the customer service was second to none, as I do when it is dire. This instance, and TBH they have never let me down, so will keep my custom. Unlike British Gas who have now lost me.
norman Posted October 24, 2012 Posted October 24, 2012 They opened another box and I watched them sign it off as incomplete, saying if not you would have waited 3 weeks. So liars just like Cubit said, although this time in your favour but still no morals. Nothing is foolproof to a sufficiently talented fool.
Oxo Posted October 24, 2012 Author Posted October 24, 2012 The reply today; Dear Mr Ox, Thank you for your e-mail regarding the service received in our store. I was delighted to read your kind comments about our staff at Homebase and would like to thank you for taking the time to e-mail us. It is always nice to know when we have done a good job and your e-mail was greatly appreciated and reinforces the service we aim to provide for our customers. I have forwarded your e-mail to the manager of Homebase , who will ensure that my colleagues receive your compliments and the appropriate praise. I hope that we can continue to serve you well in future and once again thank you for taking the time to e-mail us. Should you require any further assistance please do not hesitate to contact us at info@homebase.co.uk or call us on 0845 077 8888 Regards, Elizabeth Dermody Homebase E-Commerce Customer Service Team. I cannot see the problem, they signed the opened box off as incomplete. It was removed from the shop floor, I actually helped him take it over the counter to the back. They were explempery in their service. The reply also shows they try and appreciate comments made. I fail to see a lack of morals, I could not find the reciept but they accepted my word about time of purchase ( Am in there a bit for my plants anyway). Gave me a part that was needed as a friend is off to Afgan again, and we hope he returns as healthy as he did last time. Still cannot see the reasons for the defamation inferred.
norman Posted October 24, 2012 Posted October 24, 2012 The lack of morals relate to the fact they are lying and returning a box to a manufacturer as incomplete, where the packer will also probably be whipped for signing it out parts missing. Nothing is foolproof to a sufficiently talented fool.
jb-eye Posted October 24, 2012 Posted October 24, 2012 The lack of morals relate to the fact they are lying and returning a box to a manufacturer as incomplete, where the packer will also probably be whipped for signing it out parts missing. And one look at Ox and they pooped their pants Customers!
Oxo Posted October 24, 2012 Author Posted October 24, 2012 I give up. A store went beyond what they could have done. As far as I know they will get the spare in and put back in box. And Jeff, Adi looks more scary than me
Cubit Posted October 24, 2012 Posted October 24, 2012 I give up. A store went beyond what they could have done. As far as I know they will get the spare in and put back in box. Seriously mate. Worst customer service i've had in years. Total incompetents who couldn't run a bath. Oh, and did you notice the phone number they included when replying to your email?? Yep, 0845 so you still pay to give them praise.
Oxo Posted October 24, 2012 Author Posted October 24, 2012 0845 is free on BT, well on my plan anyway. And again, I cannot do anything but praise the people.
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