jb-eye Posted October 29, 2012 Posted October 29, 2012 So NEVER leave the manufacturers details because IF the customer Sussed a 5 year guarantee or even if they used the EU 2 year guarantee your only out is that they didn't pay maintenance Oh Dear! Customers!
breff Posted October 30, 2012 Posted October 30, 2012 How much is the difference between the repair price and the annual maintenance fee that you would have had? If not much I would suggest to the client that he pay the maintenance fee and then has x months remaining. The opinions I express are mine and are usually correct! (Except when I'm wrong)(which I'm not)
alterEGO Posted October 30, 2012 Posted October 30, 2012 How much is the difference between the repair price and the annual maintenance fee that you would have had? If not much I would suggest to the client that he pay the maintenance fee and then has x months remaining. Forget that, punish them and then offer maintenance. The more you charge for a repair the better the maintenance looks. We find most take it
breff Posted October 31, 2012 Posted October 31, 2012 I would do the same Aaron, however, sounds like OP wants to be 'diplomatic' The opinions I express are mine and are usually correct! (Except when I'm wrong)(which I'm not)
breff Posted October 31, 2012 Posted October 31, 2012 Can't say I've ever noticed The opinions I express are mine and are usually correct! (Except when I'm wrong)(which I'm not)
AlarmScot Posted April 8, 2013 Posted April 8, 2013 I must admit our company would of said We will replace this part however X months and you would of had to pay £XXXs however if you pay £30 a month we will repair unlimited parts and unlimited call outs. Most clients take it.
timmo66 Posted April 24, 2013 Posted April 24, 2013 I must admit our company would of said We will replace this part however X months and you would of had to pay £XXXs however if you pay £30 a month we will repair unlimited parts and unlimited call outs. Most clients take it. £30 a month. Jesus, our maint contract is 70 + VAT for a year and people round here think thats steep. I think our company is in the wrong part of the country!
matthew.brough Posted April 24, 2013 Posted April 24, 2013 £30 a month. Jesus, our maint contract is 70 + VAT for a year and people round here think thats steep. I think our company is in the wrong part of the country! Steep? A reset costs £75. www.securitywarehouse.co.uk/catalog/
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