Client Bullies

[Scotmod]

Unfortunately because we are associated with construction we get a fair share of cowboys/wallops/people who think they know what they are doing but dont/people who you think "How the flying fudge did he get that job?" When it hits the fan or there's a problem its alwalys a subby a fault. Unless there is proof or the subby has a backbone. Hence why you get the email ping pong/shouting/down right miserable people. You've also got to remember that everyone has alliances and companies they prefer to work with. If someone isn't flavour of the month then by christ if you get pee on the toilet lid in the portaloo someone will know about it.

There are customers/clients/managers that will bend over backwards to help. I put my foot through a roof once and had it patched/fixed/painted by the other trades on site by the site agent and no more was said. I've also had sites where someone has done the tiniest mistake and molehills were made. Best one I can think of is one of our guys broke the door handle on someone crappy B&Q door in some industrial unit. Could have fixed it there and then for under £20 but no no, someone had a bad day and it just goes a bit loopy.

My best advise to you is leave it at the door. Don't let it get to you so much that you come on to a site like this and make a thread. People are generally twats. The ones that aren't, we call them friends. How many friends in business do you have? I don't have many that's for sure.

Need to dig out that customer care manual I wrote...

Was it written on andrex or cushelle? I could never remember.

[JasonOfOz]

Actually Scotmod, that's why I think forums like this are great.

We all know the score and have had similar experiences that we can share with each other.

To be fair, I was hoping no one would notice this but it helped to let out a bit of steam and read some interesting anecdotes.

I was with an investment banker last night (yes they're still around!) and he was envying the fact that we meet with "real" people, solving "real" problems. What bankers do on a daily basis seemingly has little result or impact, hence a few have been recently throwing themselves off buildings recently - however as the grass is always greener (and wealthier in their case), I'd still would have loved to give it a go on their side, just for a bit....

[norman]

Customer manual rev 2:-

1) All customers are lying backstabbing tards

2) See 1

[Paddy007]

Here I go on a rant!

I replaced 2 faulty door contacts at a site, wired and tested, worked a treat! Went home happy as a pig in *****, next day went into work and a call comes through on PDA quoteing email from client "since work on front door last night intruder alarm is not working and can not be set." So i said to myself i must have messed some thing up, went to site and as i always have to do asked for a manager before i carry out work.

So out comes manager (who reported fault) and to show co-operation i asked what happened when he went to set to which he replied "Surely you must know how to check it??? It hasnt worked since you left.." Ok i said, So i went to keypad and found on log AC fail to numerous Smart Rios around site. And fair enough I thought I can understand why they would blame me because I did just work on system. So I said to manager what the fault was and that there must have been a power cut, but everything is back to normal, to which he replied " I know, there was a power cut last night".

1, grit your teeth,

2, Write or record everything.

3, Grit your teeth

4, Listen to the lies again.

5, Grit your teeth,

That one ?

My point being WHY did he report to the company that I work for that my work was the cause when he can clearly see AC FAIL when he goes to set and knows there was a power CUT!!!! And then SAYS I was at fault when I arrived on site!!!!!!!!!!

[Oxo]

Because he is a end user/client/customer.

You worked on it so you are at fault.

Not being funny, but you been doing this long? As it is a typical scenario.

[Amps]

Funny thing is they asked for our office number so they could have there beef with my boss, I just give them our number and went on my way.

[Paddy007]

Because he is a end user/client/customer.

You worked on it so you are at fault.

Not being funny, but you been doing this long? As it is a typical scenario.

Only 6 years, so have alot to learn. Havnt been long in the service game, mostly install so didnt have to deal with clients as much.

I know what your saying, and your right, it just really annoys me, its the way he acted towards me when i arrived on site, and even after i explained it was the power cut and had nothing to do with what i did. I do all their work and its a big site, never had a problem, always respond quick to a call and try to do that extra bit each time, but when something small like this happens he's emailing my company saying im not doing the job right. I just think theres no need for it.

[Oxo]

Just hold your breath, show them the logs. Be polite and mention they only tell the truth.

Soon stops someone prattling about.

You will always get this as the end user is trying to avoid a call out charge, stick with what you`re doing. You won`t go far wrong.

[Paddy007]

your right, good advice Oxo..

[MrHappy]

I just think theres no need for it.

did you miss post 23 ?