MrHappy Posted December 29, 2012 Posted December 29, 2012 My apologies I forgot about those type of contracts. Are you offering fully comp inc willful damage Mr Veritas God
matthew.brough Posted December 29, 2012 Author Posted December 29, 2012 My apologies I forgot about those type of contracts. Maybe we are bullies as if that was our end user, it is in our contracts that at all times the system must comply with the rules and they agree to the charges of making it comply and to collect the value of the works via direct debit. We don't ask do you want your system to comply with the rules. They sign a warranty when we take over that all existing stuff complies, and if it is later found not to be they have to pay for making it so. They get narky when we suspend their police response when they have a user generated false alarm for 30 days too. All we ever get thrown at us is xyz alarms didn't do that and I'm ENTITLED to 3 false alarms per year. www.securitywarehouse.co.uk/catalog/
james.wilson Posted December 29, 2012 Posted December 29, 2012 Imo we can only advise. If that advice is ignored that is their lookout. We would be in the dodo for a non compliant install but not the sub. Its not illigal for them to have things disconnected etc. securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
matthew.brough Posted December 29, 2012 Author Posted December 29, 2012 James. In that case if you found a device trashed and they refused to sort it out, would you remove their URN and tell them you were no longer honouring their certificate as it doesn't comply? www.securitywarehouse.co.uk/catalog/
norman Posted December 29, 2012 Posted December 29, 2012 They get narky when we suspend their police response when they have a user generated false alarm for 30 days too. So they miss-op, you suspend URN they get turned over...then what? Nothing is foolproof to a sufficiently talented fool.
matthew.brough Posted December 29, 2012 Author Posted December 29, 2012 So they miss-op, you suspend URN they get turned over...then what? It's happened recently to a golf club of ours. Dopey cleaner sets alarm off on entry which got policed and we immediately pulled the urn for 30 days. A week later it got bared and we informed key holders only. Before we started suspending URNs and issuing fines for false alarms in the whole the majority of the end users attitude to false alarms was a disgrace. Just a friendly call to the arc (which cost them nowt) got it reset. We had a customer of ours who has guns on site and we did the same there and they kicked off big style about it. Funny enough though their false alarm history with Chubb was a disgrace, they have 3 URNs on site and managed to get them all on level 3. Since that one time alarm (which we pushed them down the unset from outside route to avoid waiting the 30 days) not a single peep from them meaning if someone does break in, they will get the right response. www.securitywarehouse.co.uk/catalog/
Cubit Posted December 29, 2012 Posted December 29, 2012 Before we started suspending URNs and issuing fines for false alarms in the whole the majority of the end users attitude to false alarms was a disgrace. I guess old habits die hard.
matthew.brough Posted December 29, 2012 Author Posted December 29, 2012 I guess old habits die hard. www.securitywarehouse.co.uk/catalog/
norman Posted December 29, 2012 Posted December 29, 2012 Matthew are your fines enforceable? Nothing is foolproof to a sufficiently talented fool.
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