Rogue Trader?

[whistle]

We don't carry panels or PCB's in the cars, although we have a couple of spare panels and keypads in the office for 99.9% of our installs.

Now take overs are different as we would have to order the parts in as we won't carry spare PCB's keypads in the car, infact we won't have them on stores either.

[alterEGO]

We carry our standard kit spares ie always a prem 48, expander etc. For the small cost it saves time, locked panels on takeovers etc.

[garsec]

i dont get why the rkps required changing, and as adi said, i would have left the back plates and fitted all new fronts if they needed changing, on inclusive contracts we will do a pcb swap on a faulty panel etc, or upgrade if obsolete, but if not inclusive, we replace the panel with a brand new one not service spares out of stores.

they are paying for new so they gert new

[Oxo]

So why carry spare PCBs, i wouldnt.

 

If the board has gone tits up, client would have phoned long before RMV.

Not really.

Used to work for a NACOSS before Gold and Silver  and the Galaxy 16`s and smaller fell like flies . We carried boards for all, to include the 502.

A small fault would stop certain things or just give batt fails. I always said the subby installs were the issue. But again a sub species service/fault finder is dirt to an install manager.

So why not carry boards you use if that is what you use?

 

I have advised on a "kit" for service engineers.

To include ACT filters ( Shut it Gymmie), various resistors. Some relays. A PIR/DT board. Mic and speakers ( Remember this is cross discipline) Fuses and a few other items, not going to give it all away!

With some intelligence and or a bit of forward thinking (Decent phone with a few gig to spare) you can sort almost anything.

And not a lot  of "engineering" will do it.

 

Some do not even know how to use resistors in series/parallel on here.

How to make a rectifier.

This industry is going to pot!  ( Some may laugh  @ POT)  As they may do the correct association.

[gym_rat]

.

 

I reckon most firms would have replaced all the system components including bell for less than that. (apart form nsi golds anyway)

 

no need for the sarcastic tone mate -  we would have done the lot for less than half that amount (and still made a bloody good profit)

[datadiffusion]

Sounds a little odd - the sudden £300 discount the most as everything else you can't really comment on without the full story from end to end;

but if there was no paperwork whatsoever (again, bad in itself). I'm assuming the 'mistake' wasn't that the original figure was misheard?

 

As for carrying bits, I carry full panels, RKPs and expanders; but then my van is custom fitted (by me!) so they are not rolling around and getting

bashed about every time I pull the toolboxes out (the tools aren't even accessed from the same door as the parts anyway). In fact they are all

in external bubble wrap and each has its own shelf space with nothing above it. Amazing what you can fit into a Scudo.

 

For a panel, depending on circumstances I probably would usually leave the case on the wall and just PCB swap, obviously the lid too if it was
covered in previous stickers or especially if it had an on board keypad, not that we fit these types of systems; if I came across a genuinely faulty
ADE I'd jump at the chance to change it for something better, even a 9651 would be an upgrade in my book.

 

Again, we don't know the full story, perhaps the panel has a genuinely faulty zone? I did once have to change out a Gardtec 840 because

one zone wasn't showing as tamper, it just wasn't working any more, and being an internal door the customer was none the wiser until service.

 

As for PCB numbers and dates, I have no idea with ADE, just don't be surprised if even now you buy one and it says something like
'Revision 1.1 © 1994 ADE' on it, its hardly the most developed product line! Plus, old stock will have old dates anyway as someone rightly said.

[Adi]

no need for the sarcastic tone mate -  we would have done the lot for less than half that amount (and still made a bloody good profit)

Hold on, i wasnt having a pop at golds, there was zero sarcastic tone there mate.

[matthew.brough]

Hold on, i wasnt having a pop at golds, there was zero sarcastic tone there mate.

He has a thing for sarcastic tones. I got accused of the same the other day.

[PeterJames]

£660 is expensive for a CPU change even with RKP's £360 sounds expensive too. But as others have said the full story could be completely different. There will normally be dates on the PCBs for waranty purposes.

 

With regards to the mistake with the figure was this his mistake or one that your grandmother made?

 

You could get the work independantly checked if you are worried that the chap is trying to rip your grandmother off, this should take less than an hour and could cost anything between £50 and £150. I would use a company that is approved to do this inspection, and dont be surprised if plenty of other problems are found with the instal. Problems with these type of systems would not be unusual but it doesnt necasarily mean that the system would not work in the event of a burglary.

[sjsturner]

Why not ask for a in depth explaination of what was wrong with the original panel and rkps?

As most have already said the cost seems high and the least he could of done is fit all new rkps and panel lid.

I could see why a customer would be unhappy with that result.