james.wilson Posted September 23, 2013 Posted September 23, 2013 Needs to be funded somehow, would you prefer an annual charge? securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
Mavrick_001 Posted September 23, 2013 Posted September 23, 2013 They could just keep the same service centre number. I don't mind it too much, afterall it's peanuts! CCTV Intruder Access Control Tony Hughes, Proprietor, TRADE MEMBER
jiml Posted September 30, 2013 Posted September 30, 2013 when is the update, what other changes are planned please Jim?? sorry, I don't have a date for it yet. Pyronix do use a premium service for SMS. and yes it does send test messages. We started installing these panels then started getting complaints for the phone bill. We have since moved all our installs to HKC SW1070 - Quantum and Visonic You can turn it off is you want to. Or make it call less frequently to cost less. But doing either will slow or stop the CHC doing what it was designed to do. When the O2 TAP server went down we saved a lot people a lot of money by not having to have an engineer call out. Some people will not even know that they where updated. £12 per year to keep it any changes in the sms service updated isn't bad, I just knock it off the cost of the annual service and everyone is happy. Tbh the text prices seem a little steep but then it's a great incentive for reduced user error in fa's and they're always mindful not to have any. Compared to the big 3 it's a nice system at a fraction of their price and most people prefer it to a speech dialler nowadays, it's only like sending a pay as you go text really cost wise. Number shouldn't be premium rate though really....... For the update of the sms server. There is always the UBS option. A bit limited but if it works on the customers setup, calls are about half that of vofafone.
ChrisMurphy Posted September 30, 2013 Posted September 30, 2013 "When the O2 TAP server went down we saved a lot people a lot of money by not having to have an engineer call out. Some people will not even know that they where updated." Surely this is the biggest issue we all face with texting using the voda centre is if/when the voda one gets switched off like the o2 and T-Mobile ones did what will the castle system update to? I personally have the voda one in my primary number and the 50p per text in my secondary number. I always get my open close messages (with just the voda centre i often did not get txts @ dead on 5pm when office closes, i presume castle system is the same- unreliable?) and i will get a text before the arc rings me or the police. from "proper" signalling methods 30 years of experience, ssaib approved family business. We have a very long list of clients that we are very proud chose to use us. We have never bought out any other company or forced anyone to use us. All of our customers are free to leave us whenever they wish, yet very few ever have. This is down to the fact that we always put our best into every job. http://alarmguard.co.uk
jiml Posted October 1, 2013 Posted October 1, 2013 Surely this is the biggest issue we all face with texting using the voda centre is if/when the voda one gets switched off like the o2 and T-Mobile ones did what will the castle system update to? I personally have the voda one in my primary number and the 50p per text in my secondary number. I always get my open close messages (with just the voda centre i often did not get txts @ dead on 5pm when office closes, i presume castle system is the same- unreliable?) and i will get a text before the arc rings me or the police. from "proper" signalling methods We are working on a solution to the threat of loosing the Vodfone TAP service. There are alternatives as previously discussed, but we will do our best to prevent a complete outage. I test the system every day in the same way and find most days the message is within seconds of setting or unsetting the alarm. Perhaps once a month it takes a few minutes but I have never noticed more than about five minutes. I assume this is the TAP server as the panel would have failed before then. For future panels, I see the Digi GSM being used much more for SMS services and this will bring with it a far better level of service and reliability. SMS is not substitute for 'proper' signalling. I get the message faster or at the same time as the ARC but I may not be available to take action and the ARC will.
Ronnie Posted October 1, 2013 Posted October 1, 2013 i can't quite believe i just read on here that someone is prepared to discount the annual maint fee so that something they perceive as a value added service can update itself. offering a substandard service at a knockdown price. bring on another recession i say, like a next round of cuts.
matthew.brough Posted October 1, 2013 Posted October 1, 2013 ^^ not saying I'd be rushing to pay the end users phone bill either. Maybe that could be a new sales incentive. Buy our alarm and we pay your gas bill? www.securitywarehouse.co.uk/catalog/
ChrisMurphy Posted October 1, 2013 Posted October 1, 2013 I think I said this before about call charges etc..... No matter what the signalling it MUST be part of the sales talk and the paperwork as to ANY costs. If the call charges are made clear why would any customer be unhappy and there would be no need for this 12 quid discount that seems mad to many of us. Its almost like accepting you did wrong by not explaining the costs in the beginning. 30 years of experience, ssaib approved family business. We have a very long list of clients that we are very proud chose to use us. We have never bought out any other company or forced anyone to use us. All of our customers are free to leave us whenever they wish, yet very few ever have. This is down to the fact that we always put our best into every job. http://alarmguard.co.uk
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