ADT and Broadband

[Guest mitch2801]

Hi. My first post so forgive me if it is in the wrong section.

I have just moved into a new house which has an //.National Installer.// alarm installed. The alarm is the monitored type but the subscription was stopped by the previous owner last year.

My problem is that when I contacted my ISP to have broadband fitted, they have told me there is a problem as a check on my line alerted them to a "line sharing device" which is fitted to the phone line. This seems to be stopping me get broadband. Can anyone tell me how I would dissconect the phone line from the alarm and still have the alarm working. I am not an alarm installer but have fitted about 6 for friends and family and I am competent with electrics. I think the alarm is an Accord as it has the red and green buttons on it.

Failing this I would need to remove the whole alarm and fit a new one.

Any help would be appreciated.

Thanks

[Guest]

trace the cable from the panel to the bt socket and disconnect it..the alarm may sound due to a line fault,but enter your code to silence it..

[bellman]

The line sharing device they are refering to is probably a DACS

from www.dslreports.com

" DACS is a device that BT use to share a pair of copper wires between two phone lines. If your line has DACS you have to have it removed from the line by BT before you can get an ADSL service.

The procedure to do this is to apply for an ADSL service through your chosen ISP. During the tests carried out on your line they should spot the DACS and arrange for the removal of the device. This will result in a delay in your ADSL order as an engineer has to carry out some work to remove the DACS. Once it is removed you should be able to get your ADSL service all depending on your line passing the other line tests. "

Regards

Bellman

[Smart Electrics]

Bt now have to remove DACS from circuits at a customers request. Also make sure your line is not part of a BT Highway as this also puts the test in a Amber result. As siad above if you contact your ISP for ADSL this will be removed. It has nothing to do with your //.National Installer.// Monitoring equipment. If your premersis was on BT highway you should see a white box the size of a A5 book that has BT Highway printed on the front with 4 ports 2 white pstn and 2 blue RJ45 type . If the line is dacsed then you may have an internal

white box wich will click every so often. If niether of these are found in the house then you have an external DACS and ths black and either on the pole if overhead or underground if ug fed.

IF YOU DO FIND THESE DEVICES DO NOT DISCONNECT AS THEY MAY CAUSE EITHER A FAULT FOR SOMEONE ELS OR YOU MAY PUT A FAULT ON YOUR LINE. YOUR RESPONISIBILITY ENDS AT THE NTE5 (mane Box) AND BTS STARTS AT THE NTE5. If they have to come out because of what you have done they will charge you £55 for call out + £55 pr Hr and you may get into trouble for touching BTs network if in doubt get a profesional in.

[bellman]

I didn't know bt would do this on request

As I had a dreadful time trying to get bt to un-dacs a line..

how long have they been doing this for?

You learn something new every day..

Regards

Bellman

[Smart Electrics]

I didn't know bt would do this on request   

As I had a dreadful time trying to get bt to un-dacs a line..

how long have they been doing this for?

You learn something new every day..

Regards

Bellman

22328[/snapback]

For the last 6 monthes ish as OFCOM got involoved when people were complaing of slow internet speeds . BT use to only guarontee voice over and anologue line but now they have to support data as well. But many call ceneter staff are unawair as they are only Temps. But this is BT protocol now. There are some things they dont whant you to know as the DACS hase saved there arses as most of the time its because there are no spr prs to that sub so the dacs. Now they have to either do a pr divert or provide new cable so this all cost money.

[Guest gazza_rog]

Hi. My first post so forgive me if it is in the wrong section.

  I have just moved into a new house which has an //.National Installer.// alarm installed. The alarm is the monitored type but the subscription was stopped by the previous owner last year.

My problem is that when I contacted my ISP to have broadband fitted, they have told me there is a problem as a check on my line alerted them to a "line sharing device" which is fitted to the phone line. This seems to be stopping me get broadband. Can anyone tell me how I would dissconect the phone line from the alarm and still have the alarm working. I am not an alarm installer but have fitted about 6 for friends and family and I am competent with electrics. I think the alarm is an Accord as it has the red and green buttons on it.

  Failing this I would need to remove the whole alarm and fit a new one.

Any help would be appreciated.

Thanks

22313[/snapback]

its fairly simple...

email me and i'll send you the manual

[Guest]

you should'nt be giving manuals out to non trade :oand the system may still belong to //.National Installer.//..check the contract first...and take a contract if you want to be sure..

yes i know whats coming....joe bloggs can do it for ££££,but try //.National Installer.// first and then make your own mind up who you want to look after your system,or if you want to do it yourself

[Guest gazza_rog]

//.National Installer.// charged a mate of mine £90 to disconnect his, i wouldn't like that to happen to anyone again if they can do it themselves in about 30 seconds.

[Guest]

//.National Installer.// charged a mate of mine £90 to disconnect his, i wouldn't like that to happen to anyone again if they can do it themselves in about 30 seconds.

22389[/snapback]

but not all people can do it themselves...mitch may be a good to a point...but the point is....not to let diy'ers loose with pro equipment...which in turn damages the industry..