al-yeti Posted January 7, 2014 Posted January 7, 2014 Hi Right then, this customer wants me to go and remove an error, apparently they got full access to codes but have some kind of continuos message appearing "ARC comms fail" or something like that is described, i am assuming they have disconnected the telephone line and they have had an alarm perhaps false alarm , and it wants to dial out each time that happens whats the option to stop it from wanting to do that? i dont deal with arc's at all so just want to tell it not to do it on alarm yes another ex ADT system
al-yeti Posted January 7, 2014 Author Posted January 7, 2014 after that? i figured that, but i only ever switched the line detect off before, what do i remove to stop it calling the arc, or is PM in order here?
goncall Posted January 7, 2014 Posted January 7, 2014 after that? i figured that, but i only ever switched the line detect off before, what do i remove to stop it calling the arc, or is PM in order here? I'd get an alarm engineer to look at it..
al-yeti Posted January 7, 2014 Author Posted January 7, 2014 never mind, i will just go there and go through menus thanks anyway.
norman Posted January 7, 2014 Posted January 7, 2014 yes another ex ADT system I hear their share price has plummeted. Nothing is foolproof to a sufficiently talented fool.
goncall Posted January 7, 2014 Posted January 7, 2014 never mind, i will just go there and go through menus thanks anyway. I like a pizza on a Tuesday ..
ChrisMurphy Posted January 7, 2014 Posted January 7, 2014 My advice would be rip it out if you are not confident and fit one you know like the back of your hand It will pay off over time 30 years of experience, ssaib approved family business. We have a very long list of clients that we are very proud chose to use us. We have never bought out any other company or forced anyone to use us. All of our customers are free to leave us whenever they wish, yet very few ever have. This is down to the fact that we always put our best into every job. http://alarmguard.co.uk
al-yeti Posted January 8, 2014 Author Posted January 8, 2014 lol they dont want it ripped out, they want to keep it, and after a while i will know most of these panels
GalaxyGuy Posted January 8, 2014 Posted January 8, 2014 I think I've covered the ARC failure on a G2 here before. When the G2 is setup for reporting to an ARC and the communication to the ARC fails (Phone/GSM/IP), the panel holds the reporting events in a buffer. The buffer holding the events causes the ARC failure to persist even when you remove the ARC settings. The only way to flush the buffer is to restart / power cycle the panel or to correct the ARC connection problem and push through two successful event transmissions. When I developed the low cost Ethernet module, I added an override option to disable the ARC failure situation at the panel side, as the panel ARC fail clearing is a pain on the Galaxy. With this override in place, all the ARC connectivity monitoring is provided at the ARC side. It cannot be overridden in the Honeywell PSTN/GSM/IP firmware.
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