Why Does It Cost £65 To Change The Name On A Database?

[matthew.brough]

Got a question today which I can't really answer. Customer of ours rents out offices and new tenants are in therefore we need to change the name on the URN.

Customer asks, why does it cost £65 to change a name?

 

What do you tell your end users as I must confess, can't come up with a valid answer myself.

[BUSTER]

We ask them to make the cheque payable to the relevant Police force so that they know that it is not us that are charging them. (£52.18 in VAT)

[matthew.brough]

£78 something with the VAT if it has a PA as well

 

Do customers never beef at the cost? I thought most alarms admin wouldn't accept cheques anymore and invoiced the alarm co for payment via BACS?

[norman]

Advise them unfortunately everything in business has an associated cost.

[matthew.brough]

Yeah but changing XYZ Limited to ABC Limited is hardly £65 of cost on the cops side is it?

[norman]

Agreed, but it's an easy defence as it's not your charge

[Cubit]

Got a question today which I can't really answer. Customer of ours rents out offices and new tenants are in therefore we need to change the name on the URN.

Customer asks, why does it cost £65 to change a name?

 

What do you tell your end users as I must confess, can't come up with a valid answer myself.

I thought you'd be well versed in explaining away high charges for trivial work?

[matthew.brough]

I thought you'd be well versed in explaining away high charges for trivial work?

No comment. At least for £65 they would get 1/2 hour of our time, not 5 mins.