PeterJames Posted September 4, 2014 Posted September 4, 2014 I think I should chime in here. The 1600 is about twenty years old. The last manual is dated 2001. Sorry we can't support it. You can still download manuals at I will PM the login details. In all honesty, with a panel this old, and for the cost of a new panel, I would say replace it. Euro46 should do the job but the EOL resistors will have to be changed. easy! FFS Id rather you didnt pm the login details for manuals for your products to someone you dont know cant confirm is not a burglar. I cant believe that you would offer to do so especially when the ops handle is joe public obviously not trade!!
Adi Posted September 4, 2014 Posted September 4, 2014 Agreed. piss poor that, obsolete or not. I really can't be ar**** with it anymore.
AdamAlarm Posted September 5, 2014 Posted September 5, 2014 Totally agree. Doesn't matter about the age. Too many customer supports are really just company support, to help sell. They don't give a toss about the customer in reality. Take JimL's post, the manufacturer answer, we don't want to support you, just sell you another. Support the old panels you cop-outs, after all, it is 'CUSTOMER' support. Having said that, pay peanuts for products you get monkey back up. We always pay more and have panels out there at that age. The support team we use are only too happy to help.
MrHappy Posted September 6, 2014 Posted September 6, 2014 the manufacturer answer, we don't want to support you, just sell you another. Does the revenue from a sale 20yrs ago really provide enough income to support the product until the end of eternity... Support the old panels you cop-outs, after all, it is 'CUSTOMER' support. Having said that, pay peanuts for products you get monkey back up. We always pay more and have panels out there at that age. The support team we use are only too happy to help. We can support old stuff, its normally because we fitted it in the 1st place, however unlikely the manufacturer where getting paid to do it. Mr Veritas God
AdamAlarm Posted September 9, 2014 Posted September 9, 2014 No, but if it works and all you want to know is how it works then why not?. It is not the customers responsibility to maintain a company. However, it sums up the attitude of Pyronix. Budget systems with budget support and budget attitude. Buy Chinese **** and you get chinese **** service, based in uk or not. Joe Public, scrap the scrap and buy a new one, only this time spend a bit more and buy from an Alarm Manufacturer, not a PIR manufacture who buys old bankrupt companies and passes the old technology off as state of the art. You get what you pay for. Pyronix, the Sports Soccer of the security world....Can't believe the attitude.... 'however unlikely the manufacturer where getting paid to do it'. Sums it up really.
norman Posted September 9, 2014 Posted September 9, 2014 Wow Give Microsoft a bell and ask for some support for Vista Nothing is foolproof to a sufficiently talented fool.
AdamAlarm Posted September 9, 2014 Posted September 9, 2014 This is not Microsoft and not the same business. But, you are correct in a way, microsoft should support older OS's, absolutely. Two wrongs do not make it right. All companies should support old products. Not fully, but at least when support ends for a product there are some support documents based on past issues or programming routines that should be created to pass on if required. These should be step by step, easy to follow guides that an installer can use, rather than the crazy manuals the cop-out with. This would take little time and solve so many issues for a very long time. This would be pro-active rather than, screw you. You make a good point though with microsoft as an example. It seems the american mentality is being used to justify **** support. dell, is probably the best example. This is not good for UK business or business in general. If all we want to do is follow, then we are going to find it difficult, because the americans are far better at **** service than us. We should be leading, not following. Though, your comment is correct, that extra mile is now going in the opposite direction.
james.wilson Posted September 9, 2014 Posted September 9, 2014 Adam I dont agree. Noone can support a product for ever for free. Maybe installers etc should pay for manufacturer support. Its paid for from product sales this year, not 20 years ago. If there was a paid for support option for legacy products would you subscribe to that? securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
MrHappy Posted September 9, 2014 Posted September 9, 2014 However, it sums up the attitude of Pyronix. Budget systems with budget support and budget attitude. Buy Chinese **** and you get chinese **** service, based in uk or not. I doubt you'd get any better tech support from any co. for controls of similar age... Mr Veritas God
matthew.brough Posted September 9, 2014 Posted September 9, 2014 Wow Give Microsoft a bell and ask for some support for Vista Don't think even ms got it to work? I doubt you'd get any better tech support from any co. for controls of similar age... Neither do I. How many years service do you expect for something that cost less than a meal out? Adam I dont agree. Noone can support a product for ever for free. Maybe installers etc should pay for manufacturer support. Its paid for from product sales this year, not 20 years ago. If there was a paid for support option for legacy products would you subscribe to that? I think you make a valid point. Once you've bought the panel, the manufacturer gets naff all, unlike the installer. Today apple announced iPhone 6. My 2 year old 4s is going into retirement. Imagine I'd we were using mobiles that were 20 years old. We'd just be progressing to caller ID www.securitywarehouse.co.uk/catalog/
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