Help With Pyronix Enforcer Gsm

[Ben Lye]

Have just installed a Pyronix Enforcer with DigiGSM (the Enforcer GSM Kit) and am having trouble with some of the SMS functionality.  The Enforcer sends SMS messages when it is supposed to, but does not respond when SMS messages are sent to it.  The marketing brochure says that the DigiGSM is supposed to be able to control the panel, and should also forward any incoming SMS messages to the primary number.  It isn't doing either of these.

 

Am also trying to use the DigiGSM to dial out for UDL, but that does not seem to work either - the dial out connectivity test fails.  Also, calls to the DigiGSM SIM card number are not answered despite the panel being set up to auto-answer.  I'm using a SIM that doesn't support CSD (the 'data' number), but I had assumed that the SIM would still 'ring' on a call to the voice/text number and the panel would still answer.

 

Is this supposed to work the way I'm trying to use it?  The Pyronix website is confusing as it looks like the export model has different functionality (and has an app for Android), but the UK marketing brochure leads me to believe I should be able to do what I'm trying.

 

Any help or clarification very much appreciated.  At this point I just want to know if this is supported by the UK panel. If not I can give up, but if it should work I will keep troubleshooting.

 

FWIW, everything else on the Enforcer is working like a dream.

[lymebayalarms]

I am fairly sure the UK version doesn't work with SMS control. I spoke to the rep a good while back and it was promised as "on the to do list" but I think recent efforts have been towards the new Enforcer app. Again the app hasn't been released in the UK yet and it wont be compatible with current Enforcers.

 

Good panel other than that though!

[Ben Lye]

Yeah, that's what I suspect. 

 

Would still like to know why text messages sent to the panel aren't forwarded to the primary mobile, and why UDL PC dial-out isn't working from the panel - it looks like that is supposed to work in the UK.

 

It'll be a shame if the new app / cloud monitoring doesn't work with current panels - hopefully there'll be some kind of upgrade available for existing installs, but I suppose it will be a panel change.

 

Maybe @jiml can clarify?

[jiml]

Have just installed a Pyronix Enforcer with DigiGSM (the Enforcer GSM Kit) and am having trouble with some of the SMS functionality.  The Enforcer sends SMS messages when it is supposed to, but does not respond when SMS messages are sent to it.  The marketing brochure says that the DigiGSM is supposed to be able to control the panel, and should also forward any incoming SMS messages to the primary number.  It isn't doing either of these.

 

Am also trying to use the DigiGSM to dial out for UDL, but that does not seem to work either - the dial out connectivity test fails.  Also, calls to the DigiGSM SIM card number are not answered despite the panel being set up to auto-answer.  I'm using a SIM that doesn't support CSD (the 'data' number), but I had assumed that the SIM would still 'ring' on a call to the voice/text number and the panel would still answer.

 

Is this supposed to work the way I'm trying to use it?  The Pyronix website is confusing as it looks like the export model has different functionality (and has an app for Android), but the UK marketing brochure leads me to believe I should be able to do what I'm trying.

 

Any help or clarification very much appreciated.  At this point I just want to know if this is supported by the UK panel. If not I can give up, but if it should work I will keep troubleshooting.

 

FWIW, everything else on the Enforcer is working like a dream.

I think you ay be viewing the International version of the website and seeing details of the Export version of Enforcer. The UK Enforcer does not respond to messages sent to it (yet). Go to the the 'change region' button at the top right to select UK English. Then you should see only features of the UK version. Sorry about that.

 

UDL does require CDS to be enabled and different networks do this in different ways. I have found T-Mobile to be the most friendly as the Data number is the same as the voice number and it is on by default (your experience may vary, networks change things all the time). Some networks also do not allow incoming calls on CDS. Again I found T-Mobile to allow this. When it is all setup, the UDL works just like the PSTN modem.

[Ben Lye]

I think you ay be viewing the International version of the website and seeing details of the Export version of Enforcer. The UK Enforcer does not respond to messages sent to it (yet). Go to the the 'change region' button at the top right to select UK English. Then you should see only features of the UK version. Sorry about that.

 

UDL does require CDS to be enabled and different networks do this in different ways. I have found T-Mobile to be the most friendly as the Data number is the same as the voice number and it is on by default (your experience may vary, networks change things all the time). Some networks also do not allow incoming calls on CDS. Again I found T-Mobile to allow this. When it is all setup, the UDL works just like the PSTN modem.

 

Thanks for the clarification, much appreciated.  Interesting use of the word 'yet' - can you elaborate?  In the meantime I'll try another SIM and see if I get any joy with UDL on T-Mobile.

 

By the way, the UK marketing brochure (linked above) definitly says this:

 

How do I check the balance of a PAYG SIM?

If your network supports Low Credit Balance text messaging, when the GSM SIM credit reaches a certain level, any received low

credit balance messages will be forwarded to the primary Mobile Phone telephone number stored in the panel (providing that there

is enough credit left to send the message). Should you need to check the balance at any other time register the SIM with the Network

Providers website. Once logged on your balance will be displayed and you should also be able to top up the balance.

 

The alarm panel SIM keeps sending marketing messages, can I stop this?

All text messages sent to the SIM in the GSM Modem will be forwarded to the Primary Mobile number programmed in the panel. This

is to ensure that critical service messages are received, and will guarantee that the SIM always remains active on the network when

the control panel has gone long periods of time without having to send a message.

 

Can you confirm whether or not message forwarding should work on my UK panel?  If not, you might want to get that brochure fixed.

 

.

[petrolhead]

Why does the uk market get a half baked product?

[matthew.brough]

A couple of the products that we use have features available to the rest of the world but not the UK. Often wondered why.

[datadiffusion]

Because they are too much like supporting self monitoring?

[al-yeti]

Waiting to see how much UK can be ripped off more like

[matthew.brough]

Since when did we pay more in the uk for something?