Help: Agility 3 Follow Me Not Texting

[al-yeti]

3 hours ago, MaxX said:

Hello guys,

 

I have a Risco Agility 3 with IP and GSM - both comms working fine.

 

I have defined two Follow Me (FM), 1 = Me via SMS and 2 = The Wife via SMS also.

 

I as FM1 get all SMS for events defined no probs.

 

However, FM2 (i.e. The wifes phone) does not get anything - her phone is defined correctly - FM test successful (she gets a text) and she can set/unset via sms no probs.

 

Is this by design perhaps, that the system tries the FM numbers in order and if FM1 IS successful, i.e. a SMS was sent ok to FM1 THEN IT IGNORES ALL OTHER DEFINED FMs?

 

If so then it's a bit silly, as we would both like to get SMS for all events defined.

 

Any thought and ideas will be appreciated.

Don't know this panel but if you swap numbers what happens making her phone fm1?

 

So what are you using the IP path for?

[MaxX]

19 hours ago, al-yeti said:

Don't know this panel but if you swap numbers what happens making her phone fm1?

 

So what are you using the IP path for?

Thanks for the reply.

 

I'll try swapping her number to FM1 and  see (my guess would be it will work as its FM1) - I have FM3 set as well with my work mobile and that also does not receive any SMS too but can set unset etc via sms! Seems as though only FM1 is active and the silly panel only sends reporting to FM1.

 

I changed FM2 (the wifes num) as Voice reporting instead of SMS - still it did not ring her when an event occurred. Follow me "Test" via Voice worked though on FM2 (called her phone and said this is a test message)  as it did with SMS.

 

The IP path is used for cloud access only to use the app and control the alarm via browser.

[al-yeti]

39 minutes ago, MaxX said:

Thanks for the reply.

 

I'll try swapping her number to FM1 and  see (my guess would be it will work as its FM1) - I have FM3 set as well with my work mobile and that also does not receive any SMS too but can set unset etc via sms! Seems as though only FM1 is active and the silly panel only sends reporting to FM1.

 

I changed FM2 (the wifes num) as Voice reporting instead of SMS - still it did not ring her when an event occurred. Follow me "Test" via Voice worked though on FM2 (called her phone and said this is a test message)  as it did with SMS.

 

The IP path is used for cloud access only to use the app and control the alarm via browser.

Perhaps engineer setting to allow full options and settings to be sent to each user ,