Company Software

[MrHappy]

moved to trade,

Cash is roughly twice the price of AM, I doubt its twice as good ?

I susect the clever CRM kids dont do CRM for alarm co.s ?

I'd like this

http://www.mentorbs.com/news/view-post.php?id=3

[matthew.brough]

An engineer has a bypass billing option. Oh dear

moved to trade,

Cash is roughly twice the price of AM, I doubt its twice as good ?

I susect the clever CRM kids dont do CRM for alarm co.s ?

I'd like this

http://www.mentorbs.com/news/view-post.php?id=3

I wouldn't say twice as good, no. In many ways it's well past it as is AM but I'd much prefer cash to am.

[goncall]

An engineer has a bypass billing option. Oh dear

its called trust and thinking on your feet to stop a minor issue turning into a complaint and possible cancellation which takes up a managers time and effort

[matthew.brough]

Give my an example

[goncall]

Give my an example

anything from im covered for that to it didnt work as it did the last time to dying kids,i find its better to talk to customers understand them and take it from there,a log book gives an indication of site history failing that a quick call gives you call history length of contract what they pay to level and contract profitabllity it all plays a part when a customer wants an answer there and then

[matthew.brough]

But MAS does all that automatically. Service contracts are quite black and white. Give an engineer the option to make non chargeable and they are likely to use it an will be the customers bezzy mate. I'll give you an example. We replaced a DT a couple of weeks ago de to f/a and we've gone back out as it didn't resolve the issue. MAS knows we replaced that specific zone only 2 weeks ago and won't charge for any more work on that zone for 12 months from when it was replaced unless a job cause is in the category of malicious damage. It also leads to unfairness. You might let someone off but another customer with the exact same contract will get billed by another engineer. Surely with your socialist beliefs fairness would be a top priority?

fat boy started talking money...

Knew it would somehow be my fault. Always is

Its not really a problem public wouldnt be bothered about the cost of running an alarm company

Trade secrets?

[goncall]

But MAS does all that automatically. Service contracts are quite black and white. Give an engineer the option to make non chargeable and they are likely to use it an will be the customers bezzy mate. I'll give you an example. We replaced a DT a couple of weeks ago de to f/a and we've gone back out as it didn't resolve the issue. MAS knows we replaced that specific zone only 2 weeks ago and won't charge for any more work on that zone for 12 months from when it was replaced unless a job cause is in the category of malicious damage. It also leads to unfairness. You might let someone off but another customer with the exact same contract will get billed by another engineer. Surely with your socialist beliefs fairness would be a top priority?

Knew it would somehow be my fault. Always is

Trade secrets?

so you charge by zone,so a new dt causes a genuine alarm you wont charge? but use cause codes to suit could be used by your lads? i treat all customers fairly and some are friends what other engineers do isnt up to me,like i said i think my way is better and the fact you think i do every thing for free isnt shown in the fact im normally top at chargeables or close to it,treat customers right and they will remain customers imo

[matthew.brough]

The whole point of ISO and your shiny gold badge is standardisation and procedures. You continually prove that in the real world that does not happen.

What happens when engineers have too much control is **** ups of the highest magnitude. Got a fail to operate today. Engineer who knows it all goes and fits some detectors as instructed however didn't follow the get arc to enable them bit. **** it he thought, I'm an engineer, I'm the daddy, I can do this myself and all I need to do is program them as intruder which he did. Tested it all onsite and very pleased with his little self as they all worked except when they got robbed as there were no alarm response plans to the new zones as they hadn't been enabled yet MAS did absolutely nothing. Regretfully this is one of the panels where engineer code was needed on site. But still, engineer knows best eh.

[goncall]

The whole point of ISO and your shiny gold badge is standardisation and procedures. You continually prove that in the real world that does not happen.

thats nothing to do with service calls and contracts,heres one for thought tho,customer who is getting units extended and refurb by building owner gets a fa due to builders who are main contractors with budget to upgrade fire and intruder but no preferred supplier as yet,would you charge for that call out as customer is passing call onto contractors as it was their fault

[matthew.brough]

Absolutely. 2 separate issues. Does your local garage give out free mots incase you might by a new car from them? No, but if you buy a new car from them you might get the mot knocked off.