Duplicate Entry On I-On40

[NSquirrel]

Earlier in the year I installed an I-on40 and two keypads, type KP-01. I had a problem after a month of two whereby the keypads beep indicating 'Duplicate Entry.' I tried replacing the keypads, but this did not resolve the issue. I had thought that it might be caused by line termination. It worked for several months, with one -the furthest away- terminated and the other unterminated, but the 'Duplicate Entry'; has returned. KP1 is located about 1 meter away from the I-on40; KP2 is located about 10 meters away. KP1 is set to address 4; KP2 to address 2. The error occurs whether I try setting or unsetting the I-on40 either manually, by typing in the code, or by using a fob.

 

The I-on40 has s/w version 4.03.09 and the two keypads are at verison 3.11.

Any suggestions, please?

[datadiffusion]

This is known issue that the 'people' at Cooper didn't communicate.

 

I nearly lost a very good customer over it, especially as the 2nd keypad was in a rented partition to the system.

 

It's not the termination, nor the numbers, so put them back to 1 and 2.

 

You need special corrective firmware for the 40 ending in 'c'

 

I am not sure if the very latest all-ion version .05 incorporates the fix.

[NSquirrel]

Many thanks, Datadiffusion, for the speedy reply; that helps to know.

 

This is known issue that the 'people' at Cooper didn't communicate.....

 

The next question is how to get the s/w update(s) as I found that Cooper Security/ Scantronics do not talk to non-professional installers...

[datadiffusion]

Unfortunately it's the policy of this site not to give out engineer manuals and firmware to end user either - sorry!

 

I know that will come as a disappointment, and I'm more than aware that these products are freely available to

non trade these days.

[NSquirrel]

Many thanks; quite understand.