On Call Rate

[AlarmScot]

£20 commision to the engineer for a lock swap? You said the other day your company charge the customer £5 for a lock swap. Some of the things you come out with are just plain odd. Are you now saying that on top of 28 days holiday you get an additional 7.4 weeks of holiday as time in lieu evey year for doing standby 1 in 7?

My company has several pricing lists - Depending on loads and different pricing for different contracts too.

 

For example if you want £5 lock you need to pre-book appointment and you get told what your appointment normally 6 weeks away and Qualify for it.  For a normal lock swap you you need pay about £45-70 depending on lock. 

 

The On Call Lieu time is treated like flexi time. - On my 28days you need to take away 5 days over xmas and new year as business is shut, Bank Holidays and Public Holidays.    As work puts them all together.

 

Why you would get £20 commission for a lock swap baffles me

 

Surely a lock would only be recommended if the job genuinely required it, I would hope.

Why would it need you "or the engineer" pushing or recommending for it, hence getting commission ??

 

Sounds wrong, It makes it look like there is an incentive to push for things that would not need be replaced, just for the commission 

That's like saying every battery backup I swap, I will get £5 or £10 for.... If the job genuinely needed it, then the job must have it regardless.

 

Its about £10-20 commission depending on lock and its just like our Sales guys going out to signing up somebody with a new system.

They get a % of that alarm and servicing job.  

I get Commission if I sign somebody up on a service agreement or if I book them for more work or replace something. 

I also get commission if they take out a service agreement on heating and electrical protection.  

 

I can go into a business and fix there alarm and they ask about CCTV,  If my colleagues can successfully get CCTV installed and Serviced I get a commission of that sale or even better example was a Family just moved into house and they simply asked if I know anyone who can service boilers. 'Well our company does that, Why don't I get somebody to phone you about it' 

 

Why should you not get a commission for helping a customer.  Our company is strict on selling as any items broken we had to replace must come back to the depot and they check it.

 

This happens at our place. £5 for a battery replacement. Service engineers also get commission for any Pir's they replace which like you say seems daft when it requires replacing anyway, just encouraging more blagging. Business is business though and i guess the figures make sense to the accountants. I suspect the customers would be far from pleased if the ever found out though. 

 

Its quite common,  I know people will replace stuff not needed replaced but our company is strict on it as they test anything which we replace is checked and people do get pulled in about it.   You know BritishGas Heating Engineers mostly work for themselves like a franchise and get big commissions on items sold on faults and etc.  (So I been told)

Edited November 23, 2014 by AlarmScot

[norman]

You know BritishGas Heating Engineers mostly work for themselves like a franchise and get big commissions on items sold on faults and etc.

Really?

[AlarmScot]

Fancy moving South for a pay rise?

 

I actully would not as I enjoy what I do up here, I enjoy the customers and my patch and I start at 8.30am and finished most days around 5pm

 

Really?

 

Yea so I got told by one BG engineer.  Might be he was just being big headed but seems a British Gas as there thieving wee B*******

[PeterJames]

Really?

Its the same with the RAC and the Water board theyre all subbies

[AlarmScot]

Its the same with the RAC and the Water board theyre all subbies

 

I never knew that with RAC,  I knew AA as my pal is an AA Recovery Guy.   He says there told if somebody at roadside to pull up and ask if they need help and if they say yes.  He got to say "I can help you but I need you to join the AA" 

[whistle]

I am almost certain the Virgin media guy who's been to my house a couple of times is a suubby.

[Lwillis]

I am almost certain the Virgin media guy who's been to my house a couple of times is a suubby.

Wouldn't surprise me. BT and Sky both use subbies.

[petrolhead]

Can you book me in for a couple of brushed silver assa locks for the house and one for the unit, and i'll even give you a 20 you can keep the change. Not in any rush bud, 6-8 weeks is fine.

[datadiffusion]

What's with this testing thing, I'm sure many of us replace an old PIR for FA'ing even if it isn't obviously 'broken'...

 

Do your company have a fully staffed soak testing suite to catch out false comission claiming engineers?

I can't (immediately) believe they waste their time and energy testing anything brought back to be honest...

The only time I do it is if its something I've changed under warranty and only if I'm being OCD.

[goncall]

 

 

The On Call Lieu time is treated like flexi time. - On my 28days you need to take away 5 days over xmas and new year as business is shut, Bank Holidays and Public Holidays.    As work puts them all together.

 

 

 

so you get one lieu day per week on call,thats 7 minus the stat hols that come off your entitlement that leaves you with 2 extra days for working on call for £11 ph and you say the pay is great?id take up petes offer if i was you,the van only has one previous owner,granted he was a knacker