Guest Guest Posted October 7, 2004 Posted October 7, 2004 Compared to a few months back it just seemed busier. And going by the ammout of trade applications there are not that many wanting to see the hiddden forums etc, Ps. Dont mention the Dancing Girls
Guest MBO Posted October 8, 2004 Posted October 8, 2004 Hi guys, I sorted out my problem and I seemed to have brought the cyber-roof down as well! I am not a tradesman or an engineer in any way. However, the only reply I received whem I posted my problem convinced me that the original installer for whatever intentions, were trying to exploit a position that they should not be allowed to have. For God's sake, this is 2004 and the UK is a first world country with a lot of educated people! We can choose to return to the middle ages by putting filters on the internet to remove the kind of information some of you guys kept back believeing that they were your exclusive preserve as qualified engineers. i actually have no problem with that. IBM was like that, look how it encouraged Bill Gate's Microsoft to improve its knowledge base. You did not consider that the company was using a below the belt tactic to make me enter into their bear hug. In my humble opinion, the system should have been reset as soon as the previous landlord informed them he was selling the property. If you thought there were security issues, you should have considered that someone else always held the the engineer code to the security system of my property with whom i had no agreement. He then proceeds to charge me money to provide me with this code. It is absolutely crazy. I did not realise this until I ran into the problem described. Thank God for the Internet and the United states of America where information is unrestricted and shared for the common good (some harm does come with this, no doubt). Look at the IT industry and how much information is published even for 'idiots'. But it continues to thrive. In a age where you can buy software packages to do your accounts, write a will, fix your car etc., you guys would remain in business because only a minority of people would choose to do what I did and sort out their own problem. Remember, this is the same GREAT BRITAIN that shared its civilisation with the world. A civilisation that was developed through peer review and the contributions of society as a whole. Your forum is a good one for feeling okay, you must understand you cannot rest on your oars, this is the age of the net. PS: and to the guy who feels there is somethin fishy about all of this. no there is absolutely none. Some people just do their own things and are quite happy to accept the responsibilty for any consequence. Thank you for all your kind replies. I now have learnt that it is in my interest to install an external bell/sounder. i'll appreciate information on any good Essex installer. MBO
Brian c Posted October 8, 2004 Posted October 8, 2004 Hi guys,I sorted out my problem and I seemed to have brought the cyber-roof down as well! I am not a tradesman or an engineer in any way. However, the only reply I received whem I posted my problem convinced me that the original installer for whatever intentions, were trying to exploit a position that they should not be allowed to have. 26510[/snapback] You are quite correct, the installers are 'trying their luck'. They should remove the coded reset from the system and default the codes, if requested, for no fee. This is assuming you own the equipment, the installers are only providing a maintenance service. You did not consider that the company was using a below the belt tactic to make me enter into their bear hug. In my humble opinion, the system should have been reset as soon as the previous landlord informed them he was selling the property. 26510[/snapback] Again, I agree, and this would have been done if you kicked up enough of a fuss. If you thought there were security issues, you should have considered that someone else always held the the engineer code to the security system of my property with whom i had no agreement. He then proceeds to charge me money to provide me with this code. It is absolutely crazy. 26510[/snapback] The engineer code does not have the ability to unset the system, except in some cases, when the engineer code has been used to set the system I did not realise this until I ran into the problem described. Thank God for the Internet and the United states of America where information is unrestricted and shared for the common good (some harm does come with this, no doubt). Look at the IT industry and how much information is published even for 'idiots'. But it continues to thrive. In a age where you can buy software packages to do your accounts, write a will, fix your car etc., you guys would remain in business because only a minority of people would choose to do what I did and sort out their own problem. 26510[/snapback] Countless incidents of harm comes from this freedom of information, from intruders getting hold of manuals to kidnappers being able to broadcast their demands worldwide Remember, this is the same GREAT BRITAIN that shared its civilisation with the world. A civilisation that was developed through peer review and the contributions of society as a whole. 26510[/snapback] Remember, this is the same Great Britain that is full of crooks, liars and even terrorists. Just because you have good intentions doesn't mean everyone else does. Your forum is a good one for feeling okay, you must understand you cannot rest on your oars, this is the age of the net. 26510[/snapback] I'm all for moving with the times, but some of things available on the net (like galaxy panels, manuals and DIY bomb advice) should not be freely available. PS: and to the guy who feels there is somethin fishy about all of this. no there is absolutely none. Some people just do their own things and are quite happy to accept the responsibilty for any consequence. 26510[/snapback] I didn't get that impression from any of the replies? Thank you for all your kind replies. I now have learnt that it is in my interest to install an external bell/sounder. i'll appreciate information on any good Essex installer. MBO 26510[/snapback] Sorry I can't help you there! I'm sure someone will read the post and be in your area. If not, get the yellow pages out and find a local installer that seems to be accomodating. If you don't know......ask.
bellman Posted October 8, 2004 Posted October 8, 2004 With all due respect, The fault was caused by yourselves and therefore would be a chargable repair. The install / maintenance co are well within their rights to want to charge for an engineer to attend and reset the panel / default the codes for you. especially considering YOU are not their customer but rather the old occupier of the property. Who in their right minds would work for free? Regards Bellman Service Engineer and all round nice bloke ) The views above are mine and NOT those of my employer.
bellman Posted October 8, 2004 Posted October 8, 2004 Beat ya Service Engineer and all round nice bloke ) The views above are mine and NOT those of my employer.
jb-eye Posted October 8, 2004 Posted October 8, 2004 Answered like true professionals and one customer who now respects the not so humble alarm techs Jef Customers!
Guest MBO Posted October 10, 2004 Posted October 10, 2004 Thank you guys for all your opinions which are all welcome. However, if you read my first post, you would realise I was happy to pay for the system to be reset for me. I did get out the Ypages but no one seemed interested in taking the job. Therefore, Richl and Bellman missed the point :thumbs_down: , the company should have defaulted the codes as the contract that it was based upon had lapsed. The system can stand on its own, can't it? from your comments, I conclude you two are the types that would prey on and thrive on the 'ignorance' of your clients. Unfortunately for you, soon you'll find that the world has moved on. Brian C comes across as well-educated and reasoned. I can add nothing to what you said. Peter james, the issue is information, not hardware . Watch it too, Richl will conclude you are pathetic. However, thank you everyone. As experts in your field, I'll let you have the last word. I have enjoyed my time here and I'll be back once in a while to browse. Keep up the good work in the forum :moe_thumbs_up: . Take care all.
bellman Posted October 10, 2004 Posted October 10, 2004 Thank you guys for all your opinions which are all welcome. However, if you read my first post, you would realise I was happy to pay for the system to be reset for me. I did get out the Ypages but no one seemed interested in taking the job. The Installing co did express intesrest in the job, YOU were unwilling to pay for it to be done. also I'm sure other co's would have done it for you. Therefore, Richl and Bellman missed the point :thumbs_down: , the company should have defaulted the codes as the contract that it was based upon had lapsed.I didn't miss the point, you seem to have though.the contract has lapsed, they (the installing co) have sold and supported the alarm over the duration of the contract, now it's no longer their problem it's YOURS. why should the alarm co default the codes? it's not their property anymore. If your seller had asked the alarm co to default codes they would happily have attended and reset them for him/her, but as I stated earlier that would be a chargeable job as there is no actual "fault" on the system. I suspect that this is why the seller you bought the house from didn't do it. Take it up with your seller, as they are the ones laughing all the way to the bank. Caveat Emperor or Buyer beware if you don't do Latin... The system can stand on its own, can't it? No it can't quite the opposite in fact, it NEEDS regular maintenance to keep it healthy, every 6 months the system should be checked and tested to ensure optimum reliability, since you stated in your first post it has been functioning for 9 months it's overdue for maintenance. from your comments, I conclude you two are the types that would prey on and thrive on the 'ignorance' of your clients. Unfortunately for you, soon you'll find that the world has moved on. I don't "prey" on anybody, I bend over backwards to be helpfull to people and I resent your implication, if you took the time to read through some of mine and richl's posts you would have easily been able to conclude that we do offer LOTS of advice and help, I rarely ask questions, I simply answer them. oh, and by the way, it's not "ignorance" it's integrity. the word "freeloader" springs to mind Why is it unfortunate for me that the world has moved on? I'm all for freedom of information for the common good, but unfortunatly this world is a bad place so i'm hardly going to impart to an unqualified person propriatry details that could undermine the integrity of something that is designed to protect you. Also I've spent years and thousands of pounds amassing my not inconsiderable knowledge and experiance to ensure I can do a very high quality job and I pride myself on the quality of my work. put the boot of the other foot, assume it was one of your neighbours asking the questions you did in your previous post and the information was given to him. then assume the neighbour and you had a spat or dissagreement. you go away on holiday or whatever and the neighbour decides to exact revenge on you. with the information your neighbour posessed he would be able to enter your property and disable your alarm system. then who would you blame??? also, there is MAINS voltages in the panel, what if you managed to electrocute yourself or god forbid kill yourself? Brian C comes across as well-educated and reasoned. I can add nothing to what you said. You sure that this the same Brian we all know and love Peter james, the issue is information, not hardware . Watch it too, Richl will conclude you are pathetic.the information is restricted for the reasons and examples I gave above.However, thank you everyone. As experts in your field, I'll let you have the last word. I have enjoyed my time here and I'll be back once in a while to browse. Keep up the good work in the forum :moe_thumbs_up: . Take care all. 26783[/snapback] Glad you like the forum, we try to be helpful but please do appreciate we have to work to very strict standards laid down by the insurance co's and the Police. The coded reset is because of the police rules NOT the alarm co's. I understand your frustrations though, i've had simlar problems myself getting propriatry info but we do have your best interests at heart. Regards Bellman Service Engineer and all round nice bloke ) The views above are mine and NOT those of my employer.
bellman Posted October 10, 2004 Posted October 10, 2004 Oh, forgot to add, if the system was previously monitored then it WILL need reprogramming as it's configured to dial out to the monitoring centre and could possibly be programmed to have bell delay as well. You see, it's not that we don't want to help you, but you have been using an alarm for the last 9 months that is not providing you with ANY security at all as it's programmed for police call not bells only. You NEED an eng to attend and reprogramme it for you and to test it and make sure it works correctly, as you currently dont know this. what's worse, no security or a false sense of security??? At the end of the day the choice is yours... Regards Bellman Service Engineer and all round nice bloke ) The views above are mine and NOT those of my employer.
Brian c Posted October 10, 2004 Posted October 10, 2004 Therefore, Richl and Bellman missed the point :thumbs_down: , the company should have defaulted the codes as the contract that it was based upon had lapsed. The system can stand on its own, can't it? from your comments, I conclude you two are the types that would prey on and thrive on the 'ignorance' of your clients. Unfortunately for you, soon you'll find that the world has moved on. 26783[/snapback] I'm sorry I didn't make myself clear. The orginal customer, under contract, should have arranged for the system to be reset when cancelling the contract. The Installers have no obligation to you now and would be right to charge you for a callout. However it should be a one-off standard charge and £88 + is a bit steep Although I don't know them personally, from reading their posts I can vouch for Richl and Bellman to be installers of integrity. They are not the type to exploit customers and are concerned about the number of installers who do. Brian C comes across as well-educated and reasoned. I can add nothing to what you said. 26783[/snapback] Shucks!! Peter james, the issue is information, not hardware . Watch it too, Richl will conclude you are pathetic. 26783[/snapback] I think freedom of information has already been covered and Pete was just using an analogy to get the point across. Again, I would like to defend Richl, his advice is always sound However, thank you everyone. As experts in your field, I'll let you have the last word. I have enjoyed my time here and I'll be back once in a while to browse. Keep up the good work in the forum :moe_thumbs_up: . Take care all. 26783[/snapback] Hope we have been of some help to you and possibly changed your opinions on sharing information about security systems If you don't know......ask.
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