Administrator Rights

[9651]

We usually give the customer the admin rights to systems, but today I went to a system that's been in for a few months.

Whilst I was there just checked the recording and found only one channel was recording. With checking the logs I found the customer had turned off recording to all the other cameras whilst trying to search something back. Done it by accident. Now I'm wondering weather we just give them basic user rights and keep the admin for ourselves?

Thoughts?

[Nova-Security]

admin rights = eng code

 

As they can disable cameras as above.

[9651]

Yeah on anything that monitored or proper we always do.

Think I'll roll this out to all systems we've never really bothered so much for the wee domestics

[sixwheeledbeast]

I also not long ago started to make a habit of making the admin code == engineers code.

This was mainly due to the increased number of lost admin passwords locking systems out.

The only issue is if your engineers code is compromised all your sites are too.

[james.wilson]

Id say you cant give admin rights. As you say if something was missed ie not recorded its your fault

[Rulland]

I usually take a piccie of the screen showing all cams recording and date/time just before I leave site.

And have used this as 'evidence' when user has 'fiddled' and accused in the past.

[norman]

Best locked imo, who says you didn't take the pic then turn off afterwards?

[Adi]

locked here to.