Preconfigure A Texecom Premier Elite 24-W

[timmo66]

perv

LOL got me there

[timmo66]

What was the outcome sparky?

[SparkyUK]

Outcome is one highly miffed customer.

 

As instructed, I had to remove the perfectly working new panel. Thankfully I had pushed the existing pir cables back into the ceiling and covered by the new pir, I was able to use some thin pliers to pull the cables back into play. Re-wired, re-zoned and commissioned. 

 

She was happier than when we'd shown her the new system, but I soon wiped that smile off her face when she saw the bill. She was somewhat annoyed with me because I had the audacity to charge her for the time I spent installing and commissioning of the new one, and then the old one again. 

 

Needless to say, there's now a marker on that customer and we will not be returning. Got her to sign a form stating we are not providing any form of warranty on the old kit we have had to replace which added to the already impressive bulldog-chewing-a-wasp face that she'd been pulling.

 

The new system has been re-coded this afternoon, and is out to a new customer tomorrow. 

 

Thanks again, to everyone here for the assistance in getting my head round the learning/mesh networking. 

[datadiffusion]

Reasonable outcome then, what a PIA.

[SparkyUK]

Yes, not bad. Just a dent in reputation I guess. 

[datadiffusion]

Sort of, is she likely going to tell anyone you'd want to work for though?

[SparkyUK]

Hopefully not, but word of mouth has been a good lead for some time now.

We typically avoid home installs usually.

[norman]

I with her and blame you, it's your attitude.

[SparkyUK]

I with her and blame you, it's your attitude.

 

How so?