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From the IP you provided I'd guess that this is a big site with outsourced IT support. You're unlikely to be able to port forward from the outside world onto your DVR due to the design of the network and the security lockdowns in place. I'd suggest talking to your customer and determining who manages that router and going though the proper procedure.

Worst case you get a ADSL line installed that is dedicated to the DVR.

Exactly what I did!

Not for me to "mess with"

The site is small, but part of a large network so left well alone.

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