championc Posted November 4, 2015 Posted November 4, 2015 Hi all, I bought a Danmini YA-500 on eBay but the instructions weren't in the box. I can get a refund for the system but they will not refund the postage. Postage back will cost me eur30 so I'm at my wits end trying to source a manual somewhere. Can anyone help me or know how or where I might get a manual ? Thanks in advance Quote
championc Posted November 4, 2015 Author Posted November 4, 2015 I have been fighting with them for over a month. They just will not send one, despite promises. I have a claim with Paypal but the seller is only obliged to refund the original transaction - which of course was Free Postage !! All I want is a damn manual. They offerred for me to return the item and then send me a whole new replacement, rather than just taking the instructions out of another box - quite bizarre. Quote
james.wilson Posted November 4, 2015 Posted November 4, 2015 I've never heard if that panel, is it a uk item? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
championc Posted November 4, 2015 Author Posted November 4, 2015 No. Chinese I reckon http://www.ebay.ie/itm/Danmini-LCD-Wireless-GSM-SMS-Home-Security-Burglar-Fire-Alarm-System-UK-Plug-/262010061600?hash=item3d01044320:g:wXgAAOSw14xWIgJn Quote
PeterJames Posted November 4, 2015 Posted November 4, 2015 Whats wrong with asking Danmini direct they have a live chat on their website http://www.danmini.com/en/cp_view.asp?id=453&dbid=d3 Quote
secureiam Posted November 4, 2015 Posted November 4, 2015 I seem to recall that under UK law, the consumer is not to be out of pocket, but you would have to check how that works. Ebay policy is not necessarily UK law is what i was told a few years back see if I can find out the source and the exact quote. Quote
secureiam Posted November 4, 2015 Posted November 4, 2015 When a consumer purchases goods from a business, they will have rights under the Sale of Goods Act 1979 as amended. This legislation states that goods supplied by businesses must be of satisfactory quality and fit for purpose. This means that they must be safe, free from minor defects, durable, amongst other things. Where this is not the case, the seller of the goods can be held in breach of contract and may have to offer a remedy to the consumer. If you have had the item for a fairly short time, it may be possible to for a full refund, as you may not have had the goods for a long enough period of time to be deemed to have ‘accepted’ them in the eyes of the law. This period of time can vary depending on the type of item you have. Important bit:- You can also make a claim for the original and return postage. Essentially, you should not be at a financial loss as a result of the breach of contract. Although eBay have made a ruling, their decision is not legally binding and hence you can claim under the Sale of Goods Act. this was three years ago and consumer direct was closing later that year, and advised after they closed citizen advice. If you dont have clear instruction on how to utilise the product it is useless but how you that is another issue. 1 Quote
james.wilson Posted November 4, 2015 Posted November 4, 2015 But asking for pro advice after buying a diy bit of kit. Send it back I say and get ur refund. 1 Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
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