todcctv Posted February 12, 2016 Share Posted February 12, 2016 Hi all, inherited a system with a non fully functioning Basson Irb1-ptz, needs setting up better and setting up to a new dvr or fresh dvr, has anyone got a manual etc, other info to assist in setting it up, Basson not too interested in helping on used existing kit. its currently only panning and tilting only, good picture. ir works on camera only, any assistance greatly appreciated. Quote Link to comment Share on other sites More sharing options...
todcctv Posted February 13, 2016 Author Share Posted February 13, 2016 hi guys, is there really no one to give a bit of assistance on this ? Quote Link to comment Share on other sites More sharing options...
james.wilson Posted February 13, 2016 Share Posted February 13, 2016 Ive never use one im afraid Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
todcctv Posted February 13, 2016 Author Share Posted February 13, 2016 thanks for saying, just need the right guy to say he has.. thank you Quote Link to comment Share on other sites More sharing options...
al-yeti Posted February 13, 2016 Share Posted February 13, 2016 Why basson not interested, is it because they want bigger companies only or something? Quote Link to comment Share on other sites More sharing options...
todcctv Posted February 13, 2016 Author Share Posted February 13, 2016 its fitted, well was, removed and on my bench, classed as second hand unit to them , very little help really , but just small fry to them... understandable i guess, but most companies do try to help in any product market place if its one of theirs, asked for a pdf , no replied on last request. Thought I would try on here, shame its half working, panning, tilting but need the spec its best set up for. hell i'll pay for the right guy to sort it if its so secret! Quote Link to comment Share on other sites More sharing options...
al-yeti Posted February 13, 2016 Share Posted February 13, 2016 Don't make sense , I assume your not in trade so there not willing to help ? Or they just rubbish at tech support Quote Link to comment Share on other sites More sharing options...
Lwillis Posted February 13, 2016 Share Posted February 13, 2016 maybe its goosed, if its panning and tilting and not zooming. Quote Link to comment Share on other sites More sharing options...
norman Posted February 13, 2016 Share Posted February 13, 2016 Seems 5's not alive.. 1 Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
todcctv Posted February 13, 2016 Author Share Posted February 13, 2016 I know something is missing, the settings ... right protocol etc .. any suggestions folks? Quote Link to comment Share on other sites More sharing options...
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