Joe Doherty Posted March 12, 2016 Posted March 12, 2016 Little story now back in 2007 worked in a ARC, we took on a new installer and had to upgrade the software from mini bold to bold Gemini. We where just all used to Digis on Fast Format, RedCare, Webway. Never dealt with Contact ID before got all sorts signals we never seen before. The alarm firm would tell customers anything to get it.installed firm has been on watchdog too lol So when ever we used to get a Burglary Cancel we just shut it down, Cant mention too much, But one morning we received a Burglary yes was via the front door, so you know the drill on this one. we then received Cancel Code, Shut down jobs a good one, Turned out the front door had been booted in and by 4 blokes in balaclavas the guys then been ripped bloke out of his bed at gunpoint and forced to turn off the alarm. Then his safe was swiftly emptied. In the meantime they are waiting like lemons for the police to arrive........ Then the alarm co go out programme in a duress code for them, then we get a new procedure call every customer even if a cancel or restore is received as it gives them the opportunity to give the duress password over the phone. I know they did stop duress codes at one point didn't they ?? Last time i looked you could now use a duress code but has to be identified as such can not use same channel as Personal Attack & it must be agreed with the force issuing the URN. Is this still the case. and do you guys use them much ? Quote
9651 Posted March 13, 2016 Posted March 13, 2016 AFAIK, this is still the case, ie force still has to agree to a Duress Quote
james.wilson Posted March 13, 2016 Posted March 13, 2016 no you can have duress but only at g3 iirc ie if duress is needed then g2 is low risk so shouldnt be needed Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
9651 Posted March 13, 2016 Posted March 13, 2016 only as i have my quick guide to hand BS 8243:2010 "Duress codes should only be used where risk makes it necessary and as permitted by the relevant response authority" 1 Quote
james.wilson Posted March 13, 2016 Posted March 13, 2016 ok i stand corrected i thought that was at g2? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
9651 Posted March 13, 2016 Posted March 13, 2016 cant see no mention in the notes i have other than the above. Quote
james.wilson Posted March 13, 2016 Posted March 13, 2016 me to but as 9651 says needs agreement at any grade Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
9651 Posted March 13, 2016 Posted March 13, 2016 (edited) here we go, 4.5 f SPECIAL BULLETIN No21.pdf Edited March 13, 2016 by 9651 Quote
james.wilson Posted March 13, 2016 Posted March 13, 2016 thats not 8243 tho? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
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