Europlex Signet 100 Gsm Question

[aka_alex]

Hi all,

 

I have a Europlex Signet 100 installed and have just added a GSM module to the system. When an alarm is activated, notification is sent via GSM to my phone and it all seems to be working fine.

 

When I try to send a command to my system from my phone via text eg to carry out a full set or to view the system status, nothing happens. according to my phone, the text was delivered but nothing happens on the system.

 

What am I doing wrong with this? Have I missed a setting somewhere along the line?.

 

My system firmware is v 1.0.0 and the firmware version on GSM module is v 1.1

SMS Auth is set to caller id only.

 

Any Suggestions would be appreciated.

 

Thanks

[james.wilson]

Does it have an Ethernet port on it. If so you may be able to upgrade it to 3.6.x and use the cloud app.

[aka_alex]

No, it does not have an Ethernet Port unfortunately. I'm stuck with the GSM option.

[Rulland]

I assume that sms auth only allows texts from set numbers to make any changes, I also assume that you must therefore program allowed numbers into the system, if this is the case have you done it?.

I don't know the panel though so just guessing.

[aka_alex]

^{Hi Rulland, you assume correctly and yes, I have programmed allowed numbers into the system. I have done everything mentioned in the installation manual but it will not allow texts from my phone. When alarm is activated, I receive a text informing me of the alarm and what sensor was activated.}

[james.wilson]

Have you tried +44 instead of 0?

[aka_alex]

james.wilson, thanks for reply. Yes, I have used the country code when entering my mobile number, still hasn't made any difference. I must have missed a setting somewhere along the line, will go through it all again later today and see if I have.

[jnealon]

Are you using the code + command eg 1234 ssta.

GSM pin set up correctly

Definitely a setting wrong somewhere