Risco Agility3 Incoming Voice Call (2-way) help

[thereishope]

Hi Guys, Anyone know how to make voice calls on the Risco Agility 3? I want to have a 2-way voice call with main unit for discussion with the intruder! 

I have allowed incoming calls (Programming -> System -> Controls -> Advanced -> Disable Incoming Call -> N).

I am trying to call the sim card phone number (tested on a mobile and it works).

[secureiam]

it dialling you or you dialling it?

 

it is documented in the user manual, for authorisation you use DTMF and enter the code assigned, the agility takes you through the steps from what I recall.

[thereishope]

4 minutes ago, secureiam said:

it dialling you or you dialling it?

 

it is documented in the user manual, for authorisation you use DTMF and enter the code assigned, the agility takes you through the steps from what I recall.

Hi, I'm trying to dial the mobile sim in the GSM unit, but it hangs up on me straight away. The manual says it should ask for a user code then you can enter your options to listen in and talk.

[secureiam]

do you have your panel id, and cloud login details?

[thereishope]

4 minutes ago, secureiam said:

do you have your panel id, and cloud login details?

Yep all working well (after a faulty tamper switch which was replaced last week). The cloud is set up with the panel id and all cameras working.

Not sure if there was an additional setting to allow DTMF? I will try an outgoing call with the Follow Me alert.

Edited April 24, 2016 by thereishope
grammer

[secureiam]

I was referring if you want me to have a look I could download the profile but I would need those details to have a look.

 

its not like I can pop round.

 

 

 

[thereishope]

41 minutes ago, secureiam said:

I could download the profile but I would need those details to have a look

Thanks very much secureiam -  could I download and PM them to you (it's a privacy thing)? I just logged onto riscocloud but couldn't find how to download the profile settings? Could you tell me how?

[secureiam]

you probably don't have the configuration software.

 

you can email me , but is it not getting late evening in Australia now?

 

 

 

Edited April 25, 2016 by james.wilson
contact

[thereishope]

Thanks just sent you an email :-) It is getting a little later but we have Anzac's day (public holiday from WWI) here in Australia tomorrow. Loving the extra love weekend.

[sixwheeledbeast]

Damn, I forgot it was this weekend.

That means I missed all the footy and NRL, I guess Collingwood/Essendon play tomorrow then?