hikvision dvr, ivms-4500 motion detection alarm problem

[petrolhead]

Just use the dvrs built in hiddns.

[andy8519]

On 06/08/2016 at 1:46 PM, petrolhead said:

Just use the dvrs built in hiddns.

I am doing but when the push notification comes through its trying to link back through my home network which is fine when I'm at home but as soon as I'm off my network it just won't work

[james.wilson]

is that because you don't have the port forward set correctly

[J&D Security]

You need to use your public IP address and set up port forwarding on you router, just google your router and port forwarding and make sure you use the public IP address not you local IP address.

[james.wilson]

7 minutes ago, J&D Security said:

You need to use your public IP address and set up port forwarding on you router, just google your router and port forwarding and make sure you use the public IP address not you local IP address.

id go with this, use your ddns address

[andy8519]

thanks for everybody's input, I've never set one up for port forwarding so I'm doing my research. all a bit confusing to be honest!

I'm going to ring my isp tomorrow and see if I can get a static IP address, this seems the easiest option, unless there are any other suggestions?

Thanks.

[james.wilson]

you should be able to use ddns in the nvr once you have the port forward done

[andy8519]

is that the HIKDDNS?

 

[james.wilson]

yes but you still need the port forward

[andy8519]

Ive managed to open up the 3 ports but still don't know what to do! aaaaaarrrrrggghhh I keep watching youtube videos to no avail haha