Scantronic 9751 Exp 01 Tamper

[Micros Mobile]

Hello 

I was fitting a laminate floor today and whilst using an oscillating power tool to cut out the architrave I cut through a hidden alarm wire. This has happened many times over the years (occupational hazard) and having installed a few Optimas and Accentas in the past so I do not usually have a problem (ie solder, insulate, reset tamper). But today that all changed after cutting through the wire there was no give at all to repair the wire. Had to take up a lot of flooring and sub floor, then soldered and heat shrinked it.

The alarm panel is showing: Exp 01 Tamper / Reset Required so couldn't do usual reset. My customer has give me a couple days to fix it. He bought the house with the alarm on and doesn't have the manual or any information. I have since downloaded it but it doesn't help me-no mention of this type of tamper. Exp I am guessing is an expander problem or the installer has programmed engineer reset only? but to tell you the truth I am out of my depth and the clock is ticking . . .Please help

PS I have tried the default engineer code xxxxx and xxxx doesn't work

 

Edited December 5, 2016 by MrHappy
code removed

[Couger]

Any company branding by keypad or on outside bell box ?

[Micros Mobile]

There was but didn't take any notice of it because I thought I had indentified the make, but I am back there Wednesday (just to see about the alarm).

I have just remembered that upon seeing 8 core wire going to the PIR (This is the one I cut- forgot to mention it was just one wire going to a PIR) it I popped off the the front off the PIR to see if all wires were in use and then dropped it! sure enough it fell under the floor boards but I found it and put it back on. Just a thought but could a spring fell out of the cover without me noticing when dropped and that's what's showing this tamper?

[Couger]

Being honest approaching a approved company to put this right may br the best option putting money aside his property and possesions are better protected if its correctly repaired, do the right thing 

[Micros Mobile]

Ok no help then. BTW he does not use the alarm but I have insisted I will return it to working order anyway.

[james.wilson]

that's not a detector that's an expander issue but if they don't use it they don't care about it

[Couger]

11 minutes ago, Micros Mobile said:

Ok no help then. BTW he does not use the alarm but I have insisted I will return it to working order anyway.

I am offeing you my help ive advised to get a pro in its as James said a expander issue and out your remit system needs someone who knows what they are doing 

[al-yeti]

1 hour ago, Micros Mobile said:

Ok no help then. BTW he does not use the alarm but I have insisted I will return it to working order anyway.

He means get an alarm engineer to help, (approved lol) as you say occupational hazard , but sometimes leads to problems you can't normally solve

 

So if it's an engineer reset then you are stuck , it may require code reset reprogramme and so on 

 

Thing is if you have it fixed then you should also charge the customer for its reset , as you only want someone to clear tamper and put it back how it was , customer might get cheeky and say we will use it then 

 

As above its an expander issue so you havnt worked it out correctly , opening more covers on an old systay make matters worse 

[datadiffusion]

A fuse will have blown in the main box.

 

But as above this will require an engineer code to reset once the box has been opened, even if set for user reset on everything else.

[Micros Mobile]

Al-yeti & Datadiffusion- Thank you

Use option 1 to enforce engineer reset. Cute.