Home alarm problems and advice?

[al-yeti]

I wonder is there a complaints procedure via ssaib? 

 

After you have all your info of course 

[Am89]

I have rough dates of what and when issues happened but rather than escalate I think I'll let them sort monitoring out via wireless, finish up the 2 year contract then cancel and move on to another company.. if any more issues arrise such as them trying to charge me unfairly I'll look into a formal complaint as u have mentioned.. does that sound fair??

[james.wilson]

more than

[norman]

4 minutes ago, james.wilson said:

more than

+1 and you are certainly more patient than I would be, they'd have been out long ago.

[datadiffusion]

I agree with what he said ^^^

[Am89]

Personally I want them gone now but till I find a contract I don't want to cancel anything incase they start chasing me for money.

 

I'm even thinking about leaving wireless monitoring now unless I can get in writing off the company I won't be tied into another 2 year contract.

 

Thanks again for the info..

[sixwheeledbeast]

Your unlikely to incur £150 of 0844 calls, unless it's sending test calls daily.

[datadiffusion]

1 hour ago, sixwheeledbeast said:

Your unlikely to incur £150 of 0844 calls, unless it's sending test calls daily.

 

That's my bet. No ancient Sky boxes to dial out as OP is on Virgin.

[Am89]

I've Cancelled the monitoring with the company and decided to go unmonitored till I find another company who come well recommended to avoid any further issues. 

 

In the meantime how can I clear my keypad of the previous companies info and any monitoring station phone number to make sure my alarm doesn't call out to 0844 number costing me money? 

[james.wilson]

You cant im afraid they will need to remove them or disconnect the phone line to it.