Veritas R8 - after power cut.

[Guest superpacman1972]

Hi all,

New to this site and not an expert, but would appreciate some advice.

Was removing a fuse in our fuse box this afternoon for the upstairs lights, the Veritas alarm made an external sound on the bell box (like a short alarm sound). The alarm was unset before this happened.

Plugged fuse back in and alarm warning went off. Unfortunately, could not enter normal deactivate entry code. Keypad would not accept entry and did not make any of the usual key beeps on keypad entry.

Alarm went off for 20 minutes and keypad still refuses entry.

Now the tamper light is on and all zone lights are on. Is this normal?

This model has the keypad downstairs with the battery and main system separately installed in our loft (which I guess was cut when the fuse was removed).

Anyone got any advice of what the best plan of action is. Also anyone know any good installers in the South Leeds area as I think the batteries may be knacked too.

Best wishes,

Steve

[Deltaseven]

Sounds very much like the battery is dead. It also sounds like the charging circuit is not working - the dry battery was probably pulling a hugh load as it tried to charge, and may well have blown the fuse on the main PCB. Hopefully, the rest of the charging circuit will be OK.

You can try replacing the battery and fuse, but I would highly recommend that you have the system serviced to make sure that there is no permanent damage.

Also sounds like the NVM (programming) has been lost - and that should not happen - it needs checking and probably re-programming.

If the system had regular mainenance, this would probably have been avoided completely.

D7

[Guest superpacman1972]

Thanks for the help.

Bit of an update.

This system is controlled from 2 keypads, one inside the house, one in the garage.

The one in the garage seems to be functioning in that it accepts and beeps to key inputs. On this pad no tamper light is on and two zones are lit up. The alarm reset code however doesn't seem to reset it, so do I need an engineer code here?

The one in the house is still locked up, not responding.

I am thinking doing of one more thing before getting the experts in, this is to try to reset the system by briefly pulling the power to whole house, but I wonder if this is the best thing to do.

Would 2 keypads have required specialist configuration, and is there a chance that the cut to power may have wiped this config.

My other theory is that when I pulled the fuse for the upstairs lights, the power to the main unit was cut, but not the power to the keypads, as they on a different fuse.

Once again, in advance for the advice.

[FASTCAR]

Remove mains , open panel , remove battery , apply mains , system should wake up , try original code , make sure both keypads are lit and responding .

If all is well , get it serviced and a new battery.

[Guest superpacman1972]

I'd just like to say thanks to the guys who gave me the advice, changed the battery today and it all now seems fine.

Pads are working with and without power, walk tested it, all appears normal again.

Unit was last serviced October 2003 but the battery has a fitting date of September 99 so it was deffo a goner.