Pyronix Cloud

[Al72x]

I have just had a Pyronix Enforcer professionally installed but the installer seems to maintain control of the Pyronix Cloud access i.e. if I need an additional person authorised on the app I need to call the installer, if I want the notifications changed again I have to call the installer.

I have access to the app of course.

Is this normal for the installer to maintain such control?

 

[datadiffusion]

That seems a bit odd; certainly on the Eaton we install, the installer would have to change the type and nature of notifications (but can be done remotely), but the 'phonebook' and adding cloud app accounts is a user function.

 

Does the installer have remote access to the system, do you know?

Edited July 12, 2017 by datadiffusion

[al-yeti]

15 hours ago, Al72x said:

I have just had a Pyronix Enforcer professionally installed but the installer seems to maintain control of the Pyronix Cloud access i.e. if I need an additional person authorised on the app I need to call the installer, if I want the notifications changed again I have to call the installer.

I have access to the app of course.

Is this normal for the installer to maintain such control?

 

Might be because first you need to setup users on the panel , then you should be able to add users on the app

 

All possibly via managers code and menu

 

Unless he has only given you a user code with limited function

[Simlec]

Your installer can setup the option for you to add users when you want (its a tick box on our eng cloud interface).

As for your notifications this will have to be done by your installer, again we have tick boxes for different settings.  I would say (I dont know what contract you have with your installer) you could request access to your settings.

He would have to remove you from his installer account and then you would have to register for a customer cloud account as I dont think (would have to try/ask) if you can have the same system registered to an installer account & customer account.

 

 

[Bettysmum]

Hi

I use Home+ plus App on my IPhone with Pyronix Alarm System 

My alarm was fitted a few months ago and when I changed my phone I could not add it on the app,it was saying it needed to be approved by the administrator

Surely I should be the administrator of my own alarm system 

I am not entirely happy about this 

Why should some-one other than myself have control over my system 

Has anyone or does anyone know how I would get administration rights and control of my own system 

 

 

[abbz]

Once the system is registered you can't change it. Your installer has an option to tick a box where you can automatically add a new device without having to contact him. The installer could actually have access to your system via app or cloud. Personally I would change your user code so he can't access your system. As for cloud access there is not much you can do about that. Might be worth looking at your log on app as will tell you who had armed / disarmed system etc. 

[Bettysmum]

Hi

Thank you for the quick reply 

So are you saying I cannot ever have control of my system 

Everytime I need to add a phone on the Home App I need approval from another person who I don’t even know 

If I change my user code I will still have the same problem as the installer will still have full control of my system ( administrator ) 

If that is the case I don’t know why I bothered getting the alarm with remote access 

I worry because if he is in charge of my account then he knows when my alarm is set and when it is disarmed 

If someone hacked his computer then they would also get this information 

How on earth can something like this happen 

To pay a lot of money for an alarm to have someone else with control over it 

I find that totally unbelievable and quite alarming 

Is there no way I can remove this person and have administration rights to the alarm system I actually own 

Sorry if this sounds like a rant 

 

[al-yeti]

1 hour ago, Bettysmum said:

Hi

Thank you for the quick reply 

So are you saying I cannot ever have control of my system 

Everytime I need to add a phone on the Home App I need approval from another person who I don’t even know 

If I change my user code I will still have the same problem as the installer will still have full control of my system ( administrator ) 

If that is the case I don’t know why I bothered getting the alarm with remote access 

I worry because if he is in charge of my account then he knows when my alarm is set and when it is disarmed 

If someone hacked his computer then they would also get this information 

How on earth can something like this happen 

To pay a lot of money for an alarm to have someone else with control over it 

I find that totally unbelievable and quite alarming 

Is there no way I can remove this person and have administration rights to the alarm system I actually own 

Sorry if this sounds like a rant 

 

It doesn't quite work like that, once you change your user codes and ask him to give you the option to add users 

 

Then the app should report if the engineer is on-site and the engineer normally cannot disarm or make system changes without you know it 

 

I think the adding of users will be striahht forward and you don't need to worry about engineer access

Administration and engineer functions are two different things so no big issue

[abbz]

There are many options which don't come set on as default. Set / unset being one of many. Just ask him to enable that you can add different app users without his authorisation. He should have no reason to decline as it's just like you adding a user code to your system. You cannot re register your system once he has registered it. Pyronix are very funny when it comes to try and do that. 

[MrHappy]

3 hours ago, Bettysmum said:

To pay a lot of money for an alarm to have someone else with control over it 

 

Sent from my iPhone.....