Are we doing too much on our services?

[Dwm90]

16 minutes ago, norman said:

Your checks are commendable but too comprehensive imo, I'd expect those on a monitored takeover.

 

Discuss the history of any issues, check bells, batteries (Inc current and charge) , induced ac at a push, walk test Inc pa's, cct resistance, 

Thanks Norman. We will scale it back and knock off earlier! 

[james.wilson]

12 minutes ago, Dwm90 said:

This is mostly the initial take over and first service I'm referring to and most of the companies round here use dp.  All our new Installs are EOL unless its really low risk sheds etc but our usual way is to speak to customer ask about any problems and look at what paper work they have which is usually a zone list in the user guide and then we proceed to do all the checks on my first post.

So its a takeover or a service?

[Dwm90]

Just now, james.wilson said:

So its a takeover or a service?

When we take over a system we also service the system and immediately start a record for the future.

[james.wilson]

I accept that but I thought the question was about a service not a takeover.

I reakon an hour to do a takeover is speedy depending on the panel

[Dwm90]

Sorry must not of explained very well. I like to think we do a good job so check thoroughly and the next year as long as there is no faults scale back and we have a record if faults arise.

[james.wilson]

agreed

[Dwm90]

Well thanks for the advice I think I now no what we need to drop off our services.

[norman]

1 hour ago, Dwm90 said:

Thanks Norman. We will scale it back and knock off earlier! 

Or fit in more service calls per day. 

You're welcome.