Scantronic I-kp01 keypal

[datadiffusion]

Ah, right. Great.

 

The first thing I would try then, is (and don't laugh) whilst being fully aware of the dangers of mains electricity, turn off the system at the mains AND disconnect the battery, then back on again.

 

As you've probably guessed, the alarm will sound when you open the cover, and you'll probably need user code first when re-powering up, battery first then mains. You'll then probably need engineer

code to reset.

 

Don't bother resetting the time, just see how it gets on over the next hour or two. Even if you have already tried this, indulge me...

 

Meanwhile, a question... how far away is the keypad - who put the cable in, and do you know if it is copper or copper-coated-aluminium (you'll know if the latter as it's like something to make a spring with than a wiring system)

 

Also at the keypad, there is a jumper marked TERM or possibly RS485 TERM - is that jumper fitted?

[Busgsxr]

Yes I had already tried disconnecting the power,but have done it again. The keypad is about seven meters away from the control unit. The cable was installed by the installer and  it is copper cable. The jumper isn't fitted. Also at the keypad the terminal marked ET has a wire fitted but only to one side( not linked out). Thanks

 

[datadiffusion]

Don't worry about the ET terminal, it was never implemented on any i-on model (annoyingly) and is ignored.

 

Assuming the time is wrong again, the only thing I can suggest is to connect the keypad locally via a short, new piece of wire about half a metre long.

If the time is still wrong, we can probably assume its the main unit, although I have never ever seen this fault before, though I personally avoid the 16;

as you probably know, the 16 model isn't flashable or upgradable and has no wired zones so not one I like very much.

 

Let us know how you get on connecting the keypad directly.

[Busgsxr]

I connected the keypad to control unit with a short piece of cable and it made no difference. Not sure if it's keypad or the control unit.Al-yeti in his post mentions solder iron job 

[datadiffusion]

I'd have to admit if this was a genuine control unit issue I'd be surprised it wasn't resetting all over the place by now.

 

There is every chance it could be the keypad itself, I suppose.

 

Just to clarify, if you press Menu then your code, for example, and start scrolling through the menus etc... it behaves 100% normally?

[Busgsxr]

Yes it works 100% in user and installer mode . When it was installed time ticked by but very slowly 

[datadiffusion]

Hard to know what to suggest that doesn't involve trying a new keypad and/or control unit. Never come across it before and doesn't even look like wiring x-talk.

 

I can't even suggest a re-flash as it's a 16.

 

If it was me I'd upgrade to a new Eaton IP-connected 30R, ( http://www.touchpoint-online.com/content/i-on30r) gaining the free monitoring app, then if you have to carry on and still change the keypad too you haven't exactly wasted your money  

Edited August 9, 2017 by datadiffusion

[Busgsxr]

Thanks for help