hikvision nvr and hik-connect app issues

[nickmcdoug]

hopefully someone can give me a little guidance with some issues I'm having with a hikvision nvr (ds-7732ni-e4/16p) and the hik connect app.

I've done a fair bit of reading up and just can't seem to work out what I'm missing.

the app works fine when on wifi to the network that the nvr is connected to but will not connect when on any other wifi or mobile network.
i have been into the router (bt homehub 5) and set up port forwarding but still cannot seem to get the app to connect, is there anything I'm missing?

 

 

[al-yeti]

Hik account all setup?

[james.wilson]

id never rely on a cloud system that isn't paid for in some way. Port forwarding has other issues but id prefer over cloud. Ideally use a router that can separate your internal networks. 

[JB_]

Longshot, but try disabling Smart Setup on the Bt Hub and then reboot NVR.

[nickmcdoug]

yes hik account is all set up online but not sure about the nvr.

 

[PICTURES REMOVED AS PER POSTERS REQUEST AT 0200]

 

 

 

 

 

 

Edited September 11, 2017 by datadiffusion
Pictures removed as per posters request

[durcanservices]

Did you get this working in the end? 

 

Make sure you setup the account and then ensure that on the app you are selecting the cloud view part, then your DVR should be able to be selected from that part of the menu.