Agility 3 User/Engineer Manual and Problematic Wireless Mag Contant

[Scott Lester]

Hey All,

Just thought i’d join and see if anybody can offer me some advice.

I have a Risco Agility 3 with GSM Module for text message alerts.

On installation I opted not to pay the monthly £13 fee for Alarm Maintenence as all it is really is battery replacements.

All has been going well until recently when I had to replace a wireless shock sensor which is the closest to the main pcu board but also runs out of battery power after 2-3 months (they are lithium batteries and should last well over a year)

The second issue is a wireless mag contact which also needed battery replacing.

After replacing battery, I performed the walk test to re-initialise into the system and then I am able to set the alarm fine. The issue with this mag contact is that if the door has been open within 30-45mins of wanting to set the alarm, I cant, it tells me that the system isnt ready. After about an hour, I can set the alarm again.

Awaiting a callback but the engineer said he rang Risco and they have apparently advised that the battery replacement and walk test need to be done under engineer’s menu and not customer menu. Is this the case in anyones experience ?

Any thoughts ?

Also, is there a downloadable pdf or something somewhere on giving a menu walkthrough process of the keypad ?

Thanks in advance,

Scott

Edited October 11, 2017 by Scott Lester
More appropriate topic title

[norman]

Not familiar with the panel, but on the plus side you saved £13 per month...

 

[MrHappy]

there an arse to work with.

 

they'll also set off the keyfob with faults present which prevent you from setting from the keypad

 

 

 

[Scott Lester]

11 minutes ago, MrHappy said:

there an **** to work with.

 

they'll also set off the keyfob with faults present which prevent you from setting from the keypad

 

 

 

 

Whats an **** to work with ? Risco, the Agility 3 or the Wireless sensors ?

[MrHappy]

1 minute ago, Scott Lester said:

 

Whats an **** to work with ? Risco, the Agility 3 or the Wireless sensors ?

 

all 3

[petrolhead]

But surely its only really replacing a battery, how hard can it be?

[al-yeti]

1 hour ago, Scott Lester said:

Hey All,

Just thought i’d join and see if anybody can offer me some advice.

I have a Risco Agility 3 with GSM Module for text message alerts.

On installation I opted not to pay the monthly £13 fee for Alarm Maintenence as all it is really is battery replacements.

All has been going well until recently when I had to replace a wireless shock sensor which is the closest to the main pcu board but also runs out of battery power after 2-3 months (they are lithium batteries and should last well over a year)

The second issue is a wireless mag contact which also needed battery replacing.

After replacing battery, I performed the walk test to re-initialise into the system and then I am able to set the alarm fine. The issue with this mag contact is that if the door has been open within 30-45mins of wanting to set the alarm, I cant, it tells me that the system isnt ready. After about an hour, I can set the alarm again.

Awaiting a callback but the engineer said he rang Risco and they have apparently advised that the battery replacement and walk test need to be done under engineer’s menu and not customer menu. Is this the case in anyones experience ?

Any thoughts ?

Also, is there a downloadable pdf or something somewhere on giving a menu walkthrough process of the keypad ?

Thanks in advance,

Scott

Are you still paying £13per month

[james.wilson]

would appear not. Or he would be paying someone to look after his system.

[Scott Lester]

No, I refuse to pay somebody £13 a month for simply replacing a battery.

I dont see what else is covered in Alarm Maintenance that warrants that fee, especially if its a dodgy sensor, in which case if its less than 12mths old, it would need replacing anyway.

As far as I could tell, £13 a month gave me an annual checkup including battery replacements which I would have been charged for (per battery)

Can any other installer give me a rundown as to what else is done as part of the annual maintenance ? What else is rought when you are given these NSI, NACOSS or SSAIB accreditations to be an approved installer ?

Scott

[norman]

Give your original installer a call and ask if they'll sort it out for free.