Risco Agility 3 panel offline?

[Farmer Joe]

Can anyone offer an idea?  We have an Agility 3 that worked fine for ages, then suddenly went offline for no apparent reason.  Now we can't do anything with the keypad - it won't accept an engineer's code or anything - just says there was an alarm on one of the devices [alarm went off when we entered as key fob doesn't work either now.]  We tried re-'learning' the pad to the panel, and it says it is fine.  Panel LEDs are all correct. Heaps of credit on the SIM card,  GSM serive int he area is good.   Since it's offline, we can't do anything through the cloud either.  HELP???!!!

[al-yeti]

2 hours ago, Farmer Joe said:

Can anyone offer an idea?  We have an Agility 3 that worked fine for ages, then suddenly went offline for no apparent reason.  Now we can't do anything with the keypad - it won't accept an engineer's code or anything - just says there was an alarm on one of the devices [alarm went off when we entered as key fob doesn't work either now.]  We tried re-'learning' the pad to the panel, and it says it is fine.  Panel LEDs are all correct. Heaps of credit on the SIM card,  GSM serive int he area is good.   Since it's offline, we can't do anything through the cloud either.  HELP???!!!

How are you relearning if it doesn't accept engineer code 

[Farmer Joe]

learning  via the main panel - that is, I went into learn mode on the main panel and got it to reconnect to the keypad.  The keypad DOES connect, but won't do anything else...  [You don't need to be in engineer mode to register devices..]

[al-yeti]

2 hours ago, Farmer Joe said:

learning  via the main panel - that is, I went into learn mode on the main panel and got it to reconnect to the keypad.  The keypad DOES connect, but won't do anything else...  [You don't need to be in engineer mode to register devices..]

What's point of engineer mode then? On the ability or ajility