Pyronix Enforcer comms issue

[al-yeti]

2 hours ago, petrolhead said:

Last i checked i didnt see enforcer panel available as a seperate part you had to buy a kit and split it has that changed?

From my supplier a euro46v10 with keypad and wifi card is a lot cheaper than an enforcer app kit hence my confusion.

He never answered that yet , as in where he bought it from

 

But sounds like good one set signals

[HoofHearted]

@PetrolHead: i've never touched the Arc Settings. I had a quick look in there, and the first setting is "Format" and the value is 254 - Not used. So I assume I need to look no further.

 

I found something interesting....   My internet router is 2ft below the alarm panel inside the electric cupboard. I switched it off and found that no comms errors were logged in the minutes after arming/disarming the panel. Then when I switch on the router again, the alarm panel logs a comms error at the point the router connects to the internet. I tried this 3 times to prove it wasn't a fluke. I got the same behaviour each time.

 

I can interpret this in 2 different ways:

 

1. Perhaps the wifi signal is disrupting the alarm panel in some way.

 

2. Perhaps the comms errors being logged aren't RS485 errors at all. Perhaps they are communication errors between the panel and the Pyronix Cloud. When my router was switched off, no communication was possible. So the panel would not try to poll the server.

[HoofHearted]

@al-yeti: If I reveal the supplier who sold me the panel and zems, I think I would be falling into an elephant trap. Somebody is sure to say I could have got it cheaper somewhere else, or some other supplier provides better support. I'm not going there. If this issue hasn't been resolved over the weekend, i'll give them a call on Monday an see what support they offer.

[petrolhead]

No one is trying to trap you just curious was all as it is an odd combo nothing sinister in the question just chill out its friday. Deffo signalling. 

Bt router with smart setup enabled?

The fact you get as far as protocol suggests that arc is enabled, if arc was disabled that menu layer shouldn't be present.

Retrys will probably be set to 3 with duration of 45s hence the 3 comms fails within 5 mins.

Edited April 6, 2018 by petrolhead

[al-yeti]

54 minutes ago, HoofHearted said:

@al-yeti: If I reveal the supplier who sold me the panel and zems, I think I would be falling into an elephant trap. Somebody is sure to say I could have got it cheaper somewhere else, or some other supplier provides better support. I'm not going there. If this issue hasn't been resolved over the weekend, i'll give them a call on Monday an see what support they offer.

Geezer we just chilling man got nothing better to do except blag

 

Where you buy it from.anyway lol

[petrolhead]

Adi for my sins.

Mind you cant fault them recently since I stopped using my branch and going through key accounts, smooth sailing now and my account manager sorts out any niggles for me immediately.

**** sorry Imran thought you were talking to me for a mo.

Edited April 6, 2018 by petrolhead

[HoofHearted]

@PetrolHead: No it's not a BT router. It's TalkTalk. TalkTalk are C##p, but  compared to BT they are magnificent.

 

Anyone care to comment on my previous post? Is it the Wifi signal that is disrupting the Panel? Or by switching off the router am i closing the comm channel and removing the possibility of Comm Errors?

 

@Petrolhead: I've never tried to set up ARC. So I wouldn't know how to check if it's active or not.

 

I've got some spare time tomorrow, I think i'll bite the bullet and go down the 'Clean Start' Route.

 

 

Edited April 6, 2018 by HoofHearted

[petrolhead]

1 hour ago, HoofHearted said:

@PetrolHead: No it's not a BT router. It's TalkTalk. TalkTalk are C##p, but  compared to BT they are magnificent.

 

Anyone care to comment on my previous post? Is it the Wifi signal that is disrupting the Panel? Or by switching off the router am i closing the comm channel and removing the possibility of Comm Errors?

 

@Petrolhead: I've never tried to set up ARC. So I wouldn't know how to check if it's active or not.

 

I've got some spare time tomorrow, I think i'll bite the bullet and go down the 'Clean Start' Route.

 

 

It wont be wifi interference

[al-yeti]

3 hours ago, HoofHearted said:

@PetrolHead: No it's not a BT router. It's TalkTalk. TalkTalk are C##p, but  compared to BT they are magnificent.

 

Anyone care to comment on my previous post? Is it the Wifi signal that is disrupting the Panel? Or by switching off the router am i closing the comm channel and removing the possibility of Comm Errors?

 

@Petrolhead: I've never tried to set up ARC. So I wouldn't know how to check if it's active or not.

 

I've got some spare time tomorrow, I think i'll bite the bullet and go down the 'Clean Start' Route.

 

 

Talktalk has to use bt network bt engineers, they r lunatics when you try and disconnect lol

[al-yeti]

3 hours ago, HoofHearted said:

@PetrolHead: No it's not a BT router. It's TalkTalk. TalkTalk are C##p, but  compared to BT they are magnificent.

 

Anyone care to comment on my previous post? Is it the Wifi signal that is disrupting the Panel? Or by switching off the router am i closing the comm channel and removing the possibility of Comm Errors?

 

@Petrolhead: I've never tried to set up ARC. So I wouldn't know how to check if it's active or not.

 

I've got some spare time tomorrow, I think i'll bite the bullet and go down the 'Clean Start' Route.

 

 

You buy this panel new? You have manual , what about looking it up dude 

 

Meaning arc thing

I had a G2 go lunatic on me once when it wasn't seeing the hand shake ,kept sending errors until I scrapped it